Astrica ยท 1 day ago
ServiceNow Product Owner (Sr. Business Process Consultant) - (US remote)
United States
Full-time
Remote
Senior Level
5+ years expAstrica is a remote-first company specializing in ServiceNow solutions. They are seeking a Senior Business Process Consultant to analyze, design, and implement ServiceNow solutions while collaborating with stakeholders to ensure successful implementation and optimization of processes.
Information Technology & Services
Responsibilities
Work closely with stakeholders to understand and document business needs, translating them into technical specifications and user stories
Design and document business processes and workflows within ServiceNow, identify areas for improvement, and propose solutions
Collaborate with the development team to ensure accurate implementation of requirements, assist in configuring and testing ServiceNow applications
Maintain clear and concise documentation of business processes, workflows, and solutions
Facilitate communication between stakeholders, including both technical and non-technical teams, and build positive relationships with clients
Qualification
Required
5+ years of experience on the ServiceNow platform, with hands-on involvement in platform configuration and implementation
Experience in implementing ServiceNow IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge
Ability to work within ServiceNow Agile Development modules
Experience in collaborating with technical developers and stakeholders to ensure business requirements are translated into effective solutions
Ability to lead workshops, elicit and document requirements, and validate solutions with stakeholders
Ability to leverage communication and interpersonal skills, and articulate technical solutions to non-technical audiences
Ability to adapt to changing priorities and collaborate with internal and external stakeholders
Preferred
ServiceNow HRSD certifications (CIS-HRSD) and Employee Center Pro experience
ITIL v3 / 4 certification with HR service delivery application
Experience with multiple ServiceNow application areas, particularly Employee Workflows and Now Platform capabilities
HR industry knowledge and certifications (SHRM-CP, PHR, or similar HR credentials)
Experience with Workday Spoke configuration and HCM integration patterns
Benefits
Competitive pay that reflects your skills and certifications
Performance bonuses and annual reviews that celebrate growth
Unlimited vacation + flexible time off (because balance matters)
Health, dental, vision, and 401(k) coverage
Career development support and learning incentives to keep you sharp
Company
Astrica
Astrica is a IT services company that specilizes in intelligent automation, cloud, integration, ML, and digital transformations.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-01-01Seed
Company data provided by crunchbase