Profinium Bank · 3 months ago
Relationship Banking Officer
Owatonna
Full-time
Onsite
Entry, Mid Level
2+ years expProfinium Bank is dedicated to providing an exceptional customer experience and is seeking a Relationship Banking Officer to enhance customer relationships and service. The role involves delivering high-quality customer service, assisting with banking transactions, and promoting bank products to attract and retain clients.
BankingFinancial ServicesInsurancePersonal Finance
Responsibilities
You provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner
You perform paying & receiving functions for customers. This will include cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments. Additionally, you may provide official checks & help customers with other transaction services
You are fully proficient with assisting customers with their current account needs. This includes checking, savings, certificates, safety deposit boxes, IRA’s & HSA’s, Trusts, Estates, Fiduciaries
You provide a high level of customer service, are proficient and knowledgeable of the bank products offered, allowing you to understand & service the customer’s needs
You ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits
You understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy
You recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions
You successfully retain, expand & attract clients to Profinium’s products & services. This may include expanding account relationships with existing clients, attracting prospects to the bank & participating in joint calls with our partners. This effort may include contacting clients by phone, mail, email & in person to ask for account relationships
You assist clients with providing recommendations to meet their banking needs, to include opening new accounts
You recommend policy/procedure enhancements to better serve customers & coworkers
You assist clients with credit card lending, ready reserves & lending, including real estate lending
You are responsible for understanding & generating quality credit within guidelines set by bank policy & individual lending authority to reach growth targets
You understand & effectively apply selling techniques to open, develop & close a sale. You must also be able to create interest in a product & actively cross-sell other products & services
You achieve personal goals set by you & your Manager
You achieve Team Partnership (referral) results based on annual targets communicated by your Manager
You assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives
You have a thorough understanding of current market trends/conditions
You have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products to the client or introduce them to the appropriate expert
You assess emerging issues & potential liabilities
You have a thorough understanding of the compliance function & provide support in this area when needed
You are an established leader among peers & serve as the backup to the manager when needed
You are an effective trainer of Relationship Banking Products & Procedures
You have the knowledge & authority to approve wires, official checks, ACHs & like as outlined in the Bank’s approval authority policy
As a part of the overall team of bank employees, you may be requested to assist in the support of other bank activities
You promote the AMAZING positive & energetic environment at Profinium by embracing our Purpose, Pledge & Pursuits (P3’s) & Core Values to guide your behavior
Qualification
Required
You have a High school Degree or equivalent
You have 2-4 years of experience in a community bank
You have 5+ years of experience in a customer service environment
Experience with banking systems required
You have strong knowledge of typical bank products & services
You must meet the qualifications to be registered with the Federal Nationwide Multistate Licensing System (NMLS)
You have a high numerical aptitude
You must have dexterity to count money
You have the ability to maintain confidential information
You have skills needed in a typical office environment, including computer skills & utilization of office equipment
While performing the duties of this job, you are regularly required to move about inside the office to access file cabinets, office machinery, attend meetings, etc
You have the ability to operate a computer, carry, handle & feel objects; reach with hands & arms; communicate effectively & efficiently in person & over the phone
You must occasionally lift &/or move up to 25 pounds or more with assistance
You have the ability to travel to other locations as needed
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception & the ability to adjust focus
Preferred
You value client experience & are capable of committing to a team culture like no other!
You take pride in providing a quality product & having fun along the way!
Company
Profinium Bank
Profinium, Inc., is a locally owned financial services solution center with four locations in Southern Minnesota, including Fairmont, Truman, Owatonna, and downtown Mankato.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Marques Doppler
CEO
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