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Starbridge · 3 months ago

Customer Solutions Architect

New York City

Full-time

Onsite

Mid Level

$110K/yr - $160K/yr

3+ years exp

Starbridge is a company focused on driving customer adoption and value realization from their investments. The Customer Solutions Architect will partner with customers to define processes, drive adoption, and ensure long-term success while working closely with various teams within the organization.

Artificial Intelligence (AI)Business IntelligenceEducationGovernmentInfrastructure

H1B Sponsor Likely

Responsibilities

Onboard & Train - Own customer onboarding and training to achieve high adoption. Develop and refine training materials as you scale

Be the Voice of the Customer - Gather feedback, advocate for feature improvements, and work with the product team to enhance the customer experience

Scale Support - Be the frontline for customer inquiries, and continuously improve processes through automation and documentation

Monitor & Optimize - Define and track customer health metrics, proactively addressing risks and opportunities

Drive Renewals & Expansion - Build deep relationships with customers, identify growth opportunities, and increase platform utilization

Qualification

Customer SuccessSolutions EngineeringData DrivenProcess BuilderTechnical AptitudeCustomer Centric

Required

3+ years in Customer Success, Solutions Engineering/Consulting, Deployments or Implementation, Account Management, or a related role in B2B SaaS

Process Builder - You've built systems from scratch and thrive in ambiguity

Data Driven - Comfortable building process around, tracking, and making decisions based on customer data

Customer Centric - A natural relationship builder who can drive adoption and retention

Technical Aptitude - Able to understand and explain a data-driven SaaS platform

Benefits

Competitive salary + early-stage equity

Company provided Lunch in office everyday

Complimentary gym (Chelsea Piers Fitness) membership

Unlimited PTO

Regular offsites (NYC + global locations)

Company

Starbridge

Starbridge provides a go-to-market intelligence platform designed for companies that sell to government and educational institutions.

Founded in 2023

New York, New York, USA

11-50 employees

https://starbridge.ai

H1B Sponsorship

Starbridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)