Wonderlic ยท 4 weeks ago
Revenue Operations Analyst (Customer Success-Focused)
United States
Full-time
Remote
Senior Level
$85K/yr - $100K/yr
5+ years expWonderlic is a company that combines science-based assessment expertise with I-O psychology, machine learning, and artificial intelligence. They are seeking a Revenue Operations Analyst to manage and optimize their Marketing Ops, Sales Ops, and Customer Success Ops, ensuring effective use of their tech stack and enhancing processes across teams.
AnalyticsHuman Resources
Responsibilities
Drive RevOps Process Compliance: Track process compliance and work with RevGen team members to ensure accountability to data and process integrity, through a feedback-forward approach
Tech Stack Management: Oversee and optimize the use of Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly, and other relevant tools
Team Collaboration: Regularly interact with marketing, sales, and customer success teams to ensure effective use of tools and alignment with processes
Onboarding and Training: Develop and implement a robust tech stack onboarding process for new team members, ensuring they are proficient with the tools
Process Improvement: Identify opportunities and solicit feedback to streamline and enhance processes across marketing, sales, and customer success
Dashboard and Reporting: Create and maintain dashboards that provide real-time insights into key performance metrics for marketing, sales, and customer success
Data Analysis: Analyze data to identify trends, make recommendations, and follow up with teams to ensure implementation and continuous improvement
Customer Success Focus: Prioritize customer success initiatives, understanding its critical importance to our SaaS business model
Qualification
Required
5+ years of experience in a similar role, ideally with a strong focus on Customer Success
Expertise in Salesforce administration and familiarity with SaaS sales acceleration tools
Proficiency with Microsoft 365 suite, including Outlook and SharePoint
Experience with analytics tools (e.g., Google Analytics, Tableau)
Strong analytical skills and data-driven decision-making capabilities
Excellent communication and presentation skills, with the ability to train and support end-users
Ability to manage multiple priorities and projects in a fast-paced environment
High attention to detail and organizational skills
Salesforce Administration: Expertise in managing and optimizing Salesforce, including customization, reporting, and integration
RevOps Tools Proficiency: Proficient with tools like Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly, and other relevant SaaS sales acceleration tools
Data Analysis: Strong analytical skills with experience using tools such as Tableau, Google Analytics, or similar for data analysis and reporting
Marketing Automation: Familiarity with marketing automation platforms and practices, such as email campaign management, lead scoring, and A/B testing
Technical Integration: Experience in integrating various tech stack tools to streamline processes and enhance system efficiency
Data-Driven Decision Making: Ability to analyze data and derive actionable insights to inform business decisions and drive performance improvements
Process Optimization: Experience in identifying inefficiencies and implementing process improvements using methodologies like Agile, Lean, or Six Sigma
Dashboard Creation: Skilled in creating and maintaining dashboards that provide real-time insights into key performance metrics across marketing, sales, and customer success
Collaboration: Strong collaboration skills with the ability to work effectively with cross-functional teams including sales, marketing, customer success, and finance
Training and Onboarding: Ability to develop and deliver training programs to onboard team members to the RevOps tech stack and ensure ongoing proficiency
Feedback and Accountability: Experience and comfort with providing feedback related to process compliance across a variety of audiences, especially those with whom there is not a direct reporting relationship
Communication: Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders
Customer Success Leadership: Background in customer success leadership with a deep understanding of customer success processes and enablement in a SaaS environment
Customer Retention Strategies: Experience in developing and implementing strategies to improve customer retention and satisfaction using technology and data insights
Project Management: Proficient in project management, with experience managing multiple priorities and projects in a fast-paced environment
Resource Management: Ability to manage internal support teams and external contractors to ensure timely and efficient project execution
Strategic Thinking: Ability to think strategically about technology and process improvements to support revenue generation goals
Adaptability: Flexibility and adaptability to work in a dynamic and rapidly changing environment
Attention to Detail: High attention to detail and organizational skills to ensure accuracy and consistency in data management and reporting
Preferred
Experience in a start-up environment is a plus
Benefits
Generous PTO plus a paid company shutdown from 12/24 to 1/1
Benefits include medical, dental, vision, 401k with matching, paid new parent leave
Company
Wonderlic
At the forefront of hiring - assessing, analyzing, & comparing candidates for objective, informed selection.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Becca Callahan
Chief Executive Officer
Recent News
Google Patent
2025-02-16
Company data provided by crunchbase