USAA · 4 months ago
Executive Director, Consumer Credit Reporting & Dispute Resolution
Tampa Campus
Full-time
Hybrid
Director/Executive
$148K/yr - $266K/yr
10+ years expUSAA is committed to empowering its members to achieve financial security, and they are seeking an Executive Director for Consumer Credit Reporting & Dispute Resolution. This role involves providing strategic leadership and ensuring compliance with regulatory standards while managing a high-performing team to deliver accurate reporting and responses to credit bureaus.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Defines and executes the strategic vision for the Consumer Credit Reporting and Dispute Resolution function. Aligns operational execution with enterprise goals, regulatory expectations, and customer trust imperatives
Leads day-to-day operations of Consumer Credit Reporting & Dispute Resolution teams and directs leaders responsible for ensuring that operations are efficient in terms of resources and effective in terms of meeting member experience and organizational and regulatory requirements
Manages risk, compliance, and control issues and implements actions for mitigation to potential risk issues and business impact for Bank’s Fair Credit Reporting Act (FCRA) program. Ensures full compliance with FCRA, Fair Debt Collection Practices Act (FDCPA), and other applicable laws, including FCRA 623 A&B
Engages with senior leaders across Risk, Compliance, Legal, and Strategy to ensure credit bureau policies and processes remain responsive to evolving regulatory and market conditions. Influences enterprise decision-making through data-driven insights and risk assessments
Oversees the tracking and analysis of dispute trends to identify emerging risks and operational inefficiencies. Partners with strategy and analytics teams to develop proactive countermeasures and process enhancements
Establishes and maintains performance metrics, taking corrective action and directing the implementation of solutions to bring process performance to the next level keeping the balance between providing an outstanding member experience and managing expenses
Leads responses to regulatory inquiries and internal audits. Represents the function in enterprise risk forums and ensure timely, transparent communication with executive stakeholders
Stays abreast of current market economic conditions, industry and regulatory development and trends, and competitors. Applies that knowledge to develop and implement operational strategies and make recommendations to senior leaders
Builds and oversees high performing teams through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Mentors and provides team members with training, coaching and development opportunities
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
10 years of progressive experience developing enterprise-level strategies, leading complex initiatives, and delivering measurable outcomes within a highly regulated and/or financial services environment
4 years of people leadership experience in building, managing and/or developing high-performing teams required
Demonstrated success in leading cross-functional initiatives and managing third-party vendors
Expert knowledge of credit bureau reporting and dispute processes, bank regulations, and consumer protection laws
Advanced knowledge of state and federal regulatory issues impacting the financial services industry
Strong analytical and problem-solving skills with the ability to interpret data and translate it into actionable strategies
Exceptional communication skills, both verbal and written, and the ability to relate to people at all levels of the organization
Preferred
Experience leading a Credit Bureau Reporting & Dispute Resolution team at a large financial institution
Significant experience addressing compliance and regulatory issues with direct interaction with chief regulators and senior leadership
US military experience through military service or a military spouse/domestic partnership
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
H1B Sponsorship
USAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (269)
2024 (151)
2023 (77)
2022 (150)
2021 (10)
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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