MAPEI USA ยท 3 weeks ago
Customer and Sales Support Representative
West Chicago, IL
Full-time
Hybrid
Entry Level
$0/hr - $23/hr
2+ years expMAPEI Corporation is a global leader in the manufacturing of construction chemicals and building materials. They are currently hiring a Customer and Sales Support Representative to ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing.
Construction
Hiring Manager
Lazara Prieto
Responsibilities
Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals
Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission
Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed
Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance
Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements
Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS)
Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions
Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects
Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company
Perform other duties as assigned
Qualification
Required
High school diploma or the equivalent plus a minimum of two years plus related experience and/or training
Strong ability to work with a personal computer in a Windows environment
Proficiency in Word, Excel, Outlook, and PowerPoint
Benefits
FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
17 Days of paid, sick and vacation time annually (days are prorated in year one).
401K retirement with up to 6% matching program.
Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Company
MAPEI USA
MAPEI is a worldwide company producing building materials with its 96 subsidiaries operating in 57 countries and 93 manufacturing plants in 36 nations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Valerie Hayes, MBA
Senior Talent Acquisition Partner - US
Company data provided by crunchbase