Novartis · 2 weeks ago
Director, PSC (Patient Support Center) Operations Insights
Tempe, AZ
Full-time
Onsite
Director/Executive
$186K/yr - $344K/yr
8+ years expNovartis is dedicated to improving decision making by leveraging data and advanced analytics capabilities. The Director, PSC Operations Insights plays a crucial role in providing insights and data-driven analytics to support PSC Operations, ensuring eligible patients receive the necessary reimbursement support for Novartis medications.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Leading a team of analytics professionals across multiple US and ex-US locations, to study case progression along the PSC patient journey with the goal of driving optimal patient, caregiver and Health Care Provider (HCP) experiences
Motivating and inspiring the team by fostering and celebrating an environment of continuous learning
Assessing and analyzing performance against enterprise SLAs, TA/brand KPIs, and agent-level productivity metrics; identifying opportunity areas across TAs and efficiencies for agent performance
Partnering with Disease State Teams (DSTs), NPS Platform Strategy to help monitor program performance through program transitions, new brand launches as well as Sales Force Product launches
Define pre-launch analytical needs including data assets, vendor partnerships, dashboards, reporting infrastructure, and resource planning
Oversee and conduct complex analyses to address strategic questions and deliver actionable business recommendations through synthesized findings
Qualification
Required
Bachelor's Degree required
Minimum 8+ years of analytics experience, showcasing a continuous growth in both responsibility and accountability
Minimum 5+ years of reimbursement center operational analytics experience
Proven track record of supporting data-driven decision-making, including assessing and identifying the support needed to address complex business challenges and enable shaping of organizational strategy
Results oriented with excellent communication and collaboration skills
Management experience preferably within a matrix environment or second line leader
Ability to build, inspire, motivate, coach and develop a team
Comfortable working in ambiguity with the ability to challenge traditional thinking to solve problems
Demonstrated abilities to influence without authority, lead teams and develop/foster relationships with senior leadership
Preferred
Advanced degree preferred (e.g., MHA, MBA)
Experience in Patient service/reimbursement analytics, market access analytics, or other related strategic analytics and management consulting a plus
Benefits
Health, life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
Pharmaceutical Technology
2026-01-13
Company data provided by crunchbase