Alamo Rent A Car · 2 days ago
Customer Service Agent - Maui Airport
Kahului, HI
Part-time
Onsite
New Grad, Entry Level
$18.61/hr - $18.61/hrAlamo Rent A Car is part of Enterprise Mobility, offering a part-time opportunity for a Customer Service Agent at the Maui Airport. The role involves providing superior customer service during the rental and return processes, addressing customer inquiries, and ensuring a smooth rental experience.
Leisure Travel & Tourism
No H1B
Responsibilities
Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction
Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both
Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information
Answer telephone in a friendly, helpful and prompt manner
Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
Assist customers within the queue to minimize any wait time and provide the most efficient service possible
Qualification
Required
Must be at least 18 years old
Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work a flexible 30-39 hours per week between 2:30p-11p, including weekends and holidays
Benefits
Paid time off
Employee discount
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Company
Alamo Rent A Car
Founded in 1974, Alamo Rent A Car – the largest car rental provider to international travelers visiting North America – is a value-oriented, internationally recognized brand serving the rental needs of airport leisure travelers.
Founded in 1974
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase