Johnson Health Center · 4 months ago
Patient Scheduling Specialist
Madison Heights, VA
Full-time
Onsite
New Grad, Entry LevelJohnson Health Center is seeking a Patient Scheduling Specialist to join their Patient Care Team. The role focuses on providing excellent customer service and ensuring timely patient access to care, primarily through efficient scheduling and communication with patients and external providers.
Health CareHospitalMental HealthNon ProfitPrimary and Urgent Care
Responsibilities
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls
Ability to stay calm and follow outlined procedures in moments of patient crisis
Navigates through the patient chart and documents to find requested information for patients and external providers
Schedules appointments in JHC’s EHR. Must be knowledgeable of all scheduling components of each JHC department
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately
Successfully complete assigned call center school training and other company assigned trainings
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent
Some medical experience preferred
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records
Excellent oral and written communication skills
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors
Company
Johnson Health Center
Johnson Health Center provides mental health, primary care, pharmacy, dental, pediatric, and healthcare services.
Founded in 1998
51-200 employees
H1B Sponsorship
Johnson Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
Gary Campbell
Chief Executive Officer
Christina Goff
Chief Financial Officer
Company data provided by crunchbase