Mass Markets · 5 months ago
Licensed Health Insurance Representative
Douglas County, NE
Full-time
Onsite
New Grad, Entry LevelMass Markets is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for clients. They are seeking a Licensed Health Insurance Representative to educate and guide customers in selecting appropriate insurance policies while ensuring compliance with regulations and delivering high-quality service.
ConsultingInformation Technology
Responsibilities
Provide information to customers about various healthcare options and insurance policies
Help customers choose the appropriate insurance policy that fits their needs
Engage with customers to understand their requirements and provide relevant solutions
Ensure that all activities and advice comply with insurance regulations and company policies
Deliver high-quality service to ensure customer satisfaction and retention
Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions
Maintain accurate and up-to-date customer information and documentation
Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers
Promote various insurance products and services to meet sales targets and business objectives
Resolve any concerns that customers may have with their insurance policies
Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management
Participate in ongoing training and professional development to maintain licensure and improve skills
Qualification
Required
High school diploma or GED
Must hold a valid Healthcare Insurance License
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent oral and written communication skills
Strong organizational abilities and interpersonal skills
Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
Capable of functioning efficiently in a fast-paced environment
Dependable in completing assignments and maintaining attendance
A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
Two 21” monitors are needed
A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems
You must provide your own headset. Specific models will be recommended during the interview process
Preferred
Previous call center experience is preferred
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase