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Bon Secours · 3 months ago

Bilingual Patient Service Representative - Care-A-Van PRN

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

Bon Secours is a network dedicated to providing excellent care through exceptional people. The Patient Services Representative is responsible for processing patient registration, scheduling appointments, and providing excellent customer service to patients and the community.

Health CareHospitalMedical

Responsibilities

Serves as the primary point of contact between patients and physician practices

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner

Processes patients in practice as they present for their appointments

Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately

Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed

Records time indicators for lobby wait times