Deluxe · 23 hours ago
Tier 2 IT Support
California, United States
Full-time
Onsite
Mid Level
3+ years expDeluxe is a global leader in media and entertainment services, and they are seeking a Tier 2 IT Support professional. The role involves providing end user support for applications software, network infrastructure, and computing devices, while coordinating with vendors and internal resources.
AdvertisingDigital EntertainmentDigital MediaFilmInformation TechnologyMarketingMedia and Entertainment
Responsibilities
Addressing user tickets regarding hardware, software and networking
May assist Onsite Analyst I on resolving issues
Creating and documenting knowledge articles on newly occurred/identified issues
May work with Team Leads and Onsite Analyst l on escalated issues
May work with team leads on VIP computer hardware, software, application and other peripheral issues
May walk customers through installing applications and computer peripherals
Performs time tracking tasks as required
Performs report tasks as required
Supports team’s abilities and functions through positive customer relations
Contributes to the improvement and enhancement of processes and procedures
Test alternative pathways until you resolve an issue
Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
Adhere to policies as per corporate manuals and directives
Identify and Troubleshoot issues such as physical layers, usernames and passwords
Assist with installation of new software releases, system upgrades and patches
Maintain user account information including rights, security and systems groups
May assist in administration and maintenance of technology infrastructure components
Ability to interact with vendors
Perform system backups and recovery
Assists with Site Security Officer on IT security issues and virus elimination
Assists local Server/Network Team when server maintenance is required
Work on special projects as needed
Qualification
Required
3 years and above of experience in IT support
Background in IT support, Desktop Support, Onsite Support, Systems Support, Network Support etc
Graduate or Postgraduate in related field
Ability to interact with vendors
Ability to interact with internal and external customers to resolve issues
Strong verbal and written communication skills
Ability to multi-task and meet deadlines
Must be comfortable working in an extremely fast-paced environment and maintain sensitivity to personnel and corporate concerns
ITIL Foundations certification
Preferred
Certificates such as (MCP, MCSE, CompTIA A+, N+) is a plus
Apple Certification is a plus
Experience with Macintosh OS 15 Sequoia, Microsoft Windows 11
Office 365 for PC and MAC and other Microsoft products
Knowledge of Microsoft Server 2022 OS and basic Active Directory functionality a plus
Experience with Microsoft Intune Endpoint Management
Basic telecom wiring/hardware knowledge and how to tone/punch down lines
Basic knowledge of LAN and WAN systems and topology
Familiar with Network Topology including LAN and WAN connectivity and Enterprise data flow
Company
Deluxe
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors.
1001-5000 employees
H1B Sponsorship
Deluxe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (5)
2022 (2)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2020-07-01Acquired
Leadership Team
C
Cyril Drabinsky
Chief Executive Officer
Recent News
Research and Markets
2025-05-30
Company data provided by crunchbase