Apply on Employer Site

Cooley LLP · 3 months ago

Technology Collaboration Services Specialist

Santa Monica

Full-time

Onsite

Mid, Senior Level

$90K/yr - $130K/yr

4+ years exp

Cooley LLP is seeking a Technology Collaboration Services Specialist to join their Platforms & Applications team. This role focuses on enhancing the adoption and effective use of enterprise AI and collaboration technology tools, overseeing their pilot testing, rollout, and ongoing support in alignment with the firm's Information Governance policies.

Document PreparationLegalProfessional Services

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Fulfill intake of enterprise AI and collaboration requests

Decide the proper routing and planning for requests, in close collaboration with Technology, Practice Innovation and Practice Engagement teams, to ensure custom or bespoke solutions are handled appropriately

Identify and develop strategic adoption campaigns to improve collaboration and enterprise AI tool usage based on product roadmaps and industry trends

Collaborate with leadership to develop and refine support strategies for both collaboration and enterprise AI platforms in response to user feedback and market standards

Coordinate user pilot testing for enterprise AI tools and assist in collecting and synthesizing feedback to inform firmwide rollout decisions

Support development of user guidance, training materials, and internal communication campaigns for new enterprise AI and collaboration solutions, in partnership with the Training team

Ensure adherence to the firm’s information governance policies in the use of collaboration and enterprise AI systems

Deliver programs to promote the continuous improvement of features and best practices for collaboration and enterprise AI technologies

Develop and deliver system reports and usage metrics to inform support and adoption strategies and roadmap decisions

Deliver a feedback program focused on actionable system and user insights, reporting to relevant colleagues and department leadership at regular intervals

Work closely with other technical colleagues and subject matter experts in both staff and legal roles in the coordination of initiatives related to collaboration and enterprise AI platforms

Coordinate with appropriate technical stakeholders on infrastructure needs, including storage, deployment methodologies and optimization recommendations

All other duties as assigned or required

Qualification

Enterprise AI toolsCollaboration toolsLaw firm technologyMicrosoft Office suiteUser adoption strategiesCustomer serviceAnalytical skillsInterpersonal skillsCommunication skillsStrategic thinking

Required

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications

Ability to work extended and/or weekend hours, as required

4+ years of legal industry and law firm technology product experience

Senior candidates must have 5+ years direct applicable experience and the ability to operate at an elevated level

Experience with the implementation and support of related law firm enterprise technologies such as iManage, Microsoft Teams, Box, HighQ, SharePoint, and Diligent

Preferred

Bachelor's degree

Enterprise technology support/consulting experience

Experience with the implementation and support of law firm enterprise technologies such as iManage, Microsoft Teams, Box, and/or Diligent

Experience supporting or piloting Enterprise AI tools (e.g., Microsoft Copilot, ChatGPT Enterprise, etc.)

Familiarity with change management and user adoption best practices related to new technology rollouts

Benefits

Medical

Health savings account (with applicable medical plan)

Dental

Vision

Health and/or dependent care flexible spending accounts

Pre-tax commuter benefits

Life insurance

AD&D

Long-term care coverage

Backup care for children and/or adults

Other parental support benefits

Firm-paid life insurance

AD&D

LTD

Short term medical benefits

21 days of Paid Time Off (“PTO”)

10 paid holidays each year

Generous parental leave

Fertility benefits

Company

Cooley LLP

Glassdoor4.0

Clients partner with Cooley on transformative deals, complex IP and regulatory matters, and high-stakes litigation.

Founded in 1920

Palo Alto, California, USA

1001-5000 employees

http://www.cooley.com

H1B Sponsorship

Cooley LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (10)

2023 (15)

2022 (18)

2021 (22)

2020 (14)