OpenSesame · 1 month ago
Business Systems Administrator - (Remote - Argentina or Mexico)
United States
Full-time
Remote
New Grad, Entry LevelOpenSesame is transforming workforce development with an AI-powered marketplace of skill-building courses. The Associate Business Systems Administrator will support the Salesforce platform and other core business systems, focusing on system administration, user support, process automation, and data management.
EdTechEducationVirtual Workforce
Responsibilities
Gain a general understanding of OpenSesame’s Salesforce environment and business systems
Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments
Complete routine administration tasks within 2 business days and process at least 5 minor system modifications
Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions
Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines
Document and update system changes within 48 hours to ensure alignment with business processes
Develop a standardized set of training materials and best practice guidelines for end users
Conduct at least one training session to improve adoption and efficiency
Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days
Participate in at least one significant process improvement that enhances system efficiency
Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices
Work toward Salesforce Administrator certification, demonstrating a commitment to professional development
Qualification
Required
Motivated and detail-oriented
Experience with Salesforce platform
Ability to support user management requests, such as role and profile adjustments
Experience with routine administration tasks
Ability to collaborate with other Salesforce administrators
Ability to assist in resolving user-reported Salesforce issues
Ability to document and update system changes
Ability to develop training materials and best practice guidelines
Ability to conduct training sessions
Experience with data imports, exports, and clean-up efforts
Ability to participate in process improvement initiatives
Willingness to attend training sessions or webinars
Commitment to professional development
Located in regions that allow for significant overlap with U.S. time zones
Preferred
Salesforce Administrator certification
Experience with CPQ, Jira/Confluence, Ringlead, Make, Gong, and Celigo
Company
OpenSesame
OpenSesame is an e-learning company that provides online training courses for businesses and employees.
Founded in 2011
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$97MKey Investors
JMI EquityFTV CapitalAltos Ventures
2021-07-22Series D· $50M
2019-05-28Series C· $28M
2016-09-27Series B· $9M
Leadership Team
Don Spear
CEO
Joshua Blank
President (Co-Founder)
Recent News
Company data provided by crunchbase