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NewFed Mortgage Corp. · 3 months ago

Branch Manager - Texas (4361)

San Antonio, TX, USA

Full-time

Hybrid

Senior Level

5+ years exp

NewFed Mortgage Corp. is dedicated to providing an exceptional mortgage experience at every stage of life. They are seeking an experienced Branch Manager to lead daily operations and drive results through leadership, mentorship, and strategic growth initiatives in the branch.

Real Estate

Responsibilities

Lead and manage Loan Officers and operational staff within the branch, fostering a high-performing, service-oriented team environment

Proactively recruit and onboard new Loan Officers, with a focus on growth, retention, and cultural alignment

Ensure all new hires receive thorough training and support, with emphasis on productivity, quality, compliance, and customer experience

Serve as a go-to resource for resolving customer service concerns, loan qualification issues, and day-to-day training opportunities

Analyze pipeline volume and forecasting trends; set clear productivity expectations and track performance using KPIs

Monitor branch performance against revenue goals and budget targets; use financial data to identify areas of strength and opportunity

Stay current on all relevant mortgage regulations and ensure full compliance with industry standards (including TILA, RESPA, GLBA, etc.)

Maintain an active understanding of local market conditions, interest rate trends, and regulatory changes that impact borrowers and loan programs

Develop and execute local marketing strategies to promote the branch, attract new borrowers, and enhance brand visibility in the community

Build and maintain strong referral relationships with local realtors, builders, developers, and other key partners

Maintain a personal pipeline of both self-generated and company-provided leads, guiding borrowers through the loan process from application to closing

Take on additional duties and projects as assigned by management to support branch and company-wide initiatives

Provide direct supervision to branch team members, ensuring responsibilities are carried out in alignment with company policies and applicable laws

Oversee all aspects of branch staffing and team development, including interviewing, hiring, onboarding, training, performance management, coaching, and corrective action as needed

Lead with accountability and care - setting clear expectations, recognizing strong performance, and supporting team members in resolving challenges as they arise

Qualification

Mortgage Loan OriginationSales ForecastingNMLS LicensureLeadership ExperienceMicrosoft OfficeEncompass LOSTeam MotivationCommunicationProblem-Solving SkillsOrganizational Skills

Required

High school diploma or equivalent

Active NMLS licensure in one or more states

5+ years of experience as a Mortgage Loan Originator (MLO)

2+ years of experience in a supervisory or leadership role within mortgage sales

Technical proficiency in Microsoft Office suite required

Proven ability to lead, support, and motivate a team in a hybrid work environment

Demonstrated success in both sales production and team leadership

In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines

Strong communication skills with the ability to present ideas clearly and effectively

Highly organized with strong problem-solving and analytical abilities

A commitment to excellence, professionalism, and achieving team goals

Preferred

Experience with sales forecasting, pipeline planning, and recruiting

Experience with Encompass LOS strongly preferred

Benefits

Full-time employees are eligible to participate in NewFed’s benefits package and 401(k) plan on the first of the month following 30 days of employment.

401(k) Plan: Includes a company match to support long-term financial goals.