ServiceMaster RRH · 4 months ago
Department Manager - Restoration
Salem, OR 97302
Full-time
Onsite
Mid Level
$75K/yr - $95K/yrServiceMaster Restore is a top-performing franchise committed to restoring peace of mind to customers after disasters. The Water Division Manager will oversee the operations of the water mitigation division, driving growth, ensuring operational excellence, and mentoring a team of restoration professionals.
Consumer Services
Responsibilities
Oversee all operations of the Water Mitigation Division, ensuring jobs are completed on time, within budget, and to company standards
Train, mentor, and motivate division staff to perform at their best
Develop and implement efficient processes to improve performance and customer satisfaction
Ensure customer retention through strong communication, problem resolution, and service excellence
Write estimates and follow up on open bids with clients and insurance carriers
Build and maintain relationships with insurance adjusters and other industry partners
Manage scheduling of employees and coordinate with other departments for smooth project flow
Track division health and profitability, reporting results and opportunities to leadership
Oversee account receivables related to water division projects
Serve as a role model for safety, professionalism, and customer care
Qualification
Required
Must be able to pass a background check covering history back to age 18 and a pre-employment drug screening
Must have an Oregon Driver's License with a clean driving record
Previous management experience required, preferably in construction or restoration
High school diploma/GED required; AA or Bachelor's encouraged but not required
Advanced certifications or education in restoration, construction, or management are a plus
Oversee all operations of the Water Mitigation Division, ensuring jobs are completed on time, within budget, and to company standards
Train, mentor, and motivate division staff to perform at their best
Develop and implement efficient processes to improve performance and customer satisfaction
Ensure customer retention through strong communication, problem resolution, and service excellence
Write estimates and follow up on open bids with clients and insurance carriers
Build and maintain relationships with insurance adjusters and other industry partners
Manage scheduling of employees and coordinate with other departments for smooth project flow
Track division health and profitability, reporting results and opportunities to leadership
Oversee account receivables related to water division projects
Serve as a role model for safety, professionalism, and customer care
Are a natural leader who enjoys training and motivating a team
Have strong organizational, time management, and problem-solving skills
Communicate clearly and professionally, both verbally and in writing
Are comfortable using multiple software platforms (experience with Microsoft Office required)
Thrive in a fast-paced, hands-on work environment
Bring a positive attitude, strong work ethic, and adaptability to every situation
Take pride in delivering quality work and exceptional customer service
Move up to 50–70 pounds as needed by lifting, carrying, pushing, pulling, or otherwise repositioning objects
Must be able to wear respirator and safety gear when job conditions warrant
Must be able to access crawlspaces, attics, and work in varying temperatures
Benefits
401(k)
401(k) matching
Company car
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401K Retirement plan with Employer 3% contribution
Medical, Dental, and Vision Insurance
Paid Time Off
9.5 Paid Holidays
Company vehicle + gas
Company phone + laptop
Company-provided uniforms
Professional development and advancement opportunities
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase