Five-Star AudioVisual · 23 hours ago
Director, Operations, AudioVisual, Key Biscayne, Miami, FL (96)
Key Biscayne, FL
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expFive-Star AudioVisual is a boutique audiovisual company serving the luxury hospitality market. The Director of Operations oversees the on-site audiovisual department within a luxury hotel or resort, ensuring flawless daily operations, exceptional guest service, and alignment with company and hotel standards.
Event ManagementEventsRental
Responsibilities
Oversee and manage daily AV operations, ensuring seamless execution of all events and a consistent high level of service delivery
Lead and mentor a team of AV professionals, providing regular training, performance feedback, and opportunities for professional growth
Develop and manage department scheduling to ensure appropriate coverage and efficiency across all shifts and events
Partner closely with hotel leadership and the Director of Event Production to maintain operational alignment and client satisfaction
Drive achievement of budgeted revenue, rental, and profitability goals
Manage and maintain accurate equipment inventories, ensuring proper control, maintenance, and documentation
Coordinate with other Five-Star locations to share resources, subrent, or transfer gear as needed to support large-scale or specialized events
Oversee and maintain the safe and effective use of rigging systems; prior rigging knowledge or certification is strongly preferred
Implement and uphold Five-Star’s policies, procedures, and service standards
Monitor competition and market trends to ensure the property remains a leader in AV technology and service delivery
Maintain a professional image and uphold Five-Star’s culture of integrity, service, and excellence
Perform other related duties as assigned
Qualification
Required
Minimum 3 years of experience in the audiovisual or event technology industry
Proven leadership experience overseeing AV operations within a hospitality, hotel, or event environment
Strong team leadership and mentoring skills, with a focus on staff development and retention
Excellent organizational skills with experience in scheduling and logistics management
Ability to manage multiple priorities and make effective decisions under pressure
Proficiency with business and inventory management systems
Valid driver's license and clean driving record required
Preferred
Working knowledge of rigging safety and systems preferred
AV certification or related technical coursework preferred
Basic understanding of safe rigging practices and load management preferred
Benefits
401(k) with company match (Traditional and Roth options)
Medical, Dental, and Vision insurance
Health Savings Account
Life insurance
Paid vacation, sick time, and company holidays
Company
Five-Star AudioVisual
Five-Star AudioVisual offers hotel event production and technology services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-02-17
Company data provided by crunchbase