Vice President - The Tax Institute at H&R Block

Vice President, Government Relations

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Lead Business Analyst, Process Excellence

H&R Block is dedicated to helping people and providing confidence to clients and communities. The Lead Business Analyst on the Process Excellence team is responsible for identifying, designing, and optimizing operational processes to improve contact center performance and enhance customer experiences. This role involves collaborating with various teams, analyzing performance metrics, and implementing scalable solutions to support business growth.

Lead Business Analyst

Associate Business Analyst

Senior Business Analyst

Business Analyst

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