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SunSource · 3 months ago

MI - Customer Service / Inside Sales Representative - Industrial Supply - Kalamazoo, MI

Kalamazoo, MI 49008

Full-time

Onsite

Entry Level

2+ years exp

SunSource is one of the country’s largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation. They are seeking a Customer Service / Inside Sales Representative to develop relationships with customers, respond to inquiries, and assist in order processing while ensuring accuracy and timely delivery.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

Responsibilities

Ability to develop relationships with customers and sales teams

Take incoming phone calls and emails from customers

Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary

Enter customer orders in the ERP system with goal of 100% accuracy

Quote customers on components as needed and enter all quotes into ERP system or shared directory

Assist customers in finding components by using product catalogs, web-based catalogs, internal resources

Expedite customer orders as needed to meet required and promised dates

Provide solutions to customer needs in a 'team' environment

Follow-up on quotes as needed

Assist outside sales when necessary (quoting, expediting, customer visits)

Continuous development of sales skills to up-sell or additional-sell to customers

Qualification

Customer service experienceInside sales experienceERP system proficiencyFluid Power knowledgeMicrosoft ExcelAnalytical skillsVerbal communicationWritten communicationTeamworkTime managementDecision-making