Motus Nova · 4 months ago
Customer Success Specialist
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrMotus Nova is a fast-growing medtech startup revolutionizing stroke rehabilitation through innovative telerehab robotic medical devices. The Customer Success Specialist will serve as the primary point of contact for patients, resolving issues and enhancing the customer experience while ensuring that each patient receives the necessary support and respect.
Artificial Intelligence (AI)Assistive TechnologyHealth CareInformation TechnologyMedical DevicePredictive AnalyticsRehabilitationRoboticsSoftware
Responsibilities
Provide exceptional technical, billing, and general support via phone, text, and email
Diagnose and troubleshoot hardware and software issues in a timely, accurate manner
Deliver clear, professional technical explanations and complete solutions to customers
Build trust and increase repeat business through customer satisfaction and reliability
Take ownership of customer issues, anticipating and resolving future complications before they arise
Collaborate with your team and management by sharing insights that improve internal processes and customer experience
Recommend and help implement support process improvements to increase effectiveness and efficiency
Maintain professionalism in all interactions, demonstrating urgency, empathy, and flexibility
Qualification
Required
A passion for connecting with people and delivering life-improving solutions
Strong verbal and written communication skills
High level of ownership and accountability for customer satisfaction
Ability to multitask, prioritize, and manage time in a fast-paced, startup environment
Tech-savvy mindset with the ability to troubleshoot basic hardware and software issues
Flexibility to adapt and thrive in an evolving, mission-driven company
Empathy and patience, especially when dealing with customers recovering from medical conditions
Preferred
Experience in survey administration or feedback collection
Familiarity with rehabilitation, medtech, or assistive devices
Previous experience in a startup or healthcare-related role
Benefits
401(k) matching
Health insurance
On-site gym
Paid time off
Company
Motus Nova
Healthcare Robotics Company
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase