Trust IT · 5 months ago
Level 2 IT Support for MSP
Baton Rouge, LA
Full-time
Hybrid
Mid Level
$58K/yr - $68K/yr
3+ years expTrust IT is an established MSP team located in Baton Rouge, seeking a skilled IT Support Technician for both remote and in-person support roles. The position involves diagnosing and fixing IT issues at client sites, providing remote support, and assisting with technical projects.
Cloud ComputingIT ManagementVoIP
Responsibilities
This position centers on delivering in-person and project-based IT support to clients in your local area. You'll regularly visit client sites to diagnose and fix issues involving computers, networks, servers, internet connectivity, and related systems
When not scheduled for on-site visits, you’ll provide remote support services and manage client projects. Strong communication skills and a professional, friendly approach with clients are key to thriving in this role
You’ll be expected to log all support actions—both remote and on-site—in our ticketing system and ensure client information stays current
You’ll also support our deployment team with setting up servers, networks, workstations, and other technical projects that require additional help
Qualification
Required
Outstanding Customer Service Skills – While we are a technology-focused business, building strong client relationships is our top priority
Experience: At least 3 years in an IT support role, with MSP experience strongly preferred
Technical Skills: Proficiency in configuring firewalls, switches, wireless systems, and VLANs
Basic Knowledge: Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration
Virtualization: A foundational understanding of technologies like Hyper-V
Desktop Support Expertise: Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems
Work Ethic: A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations
Work Location: Baton Rouge, LA and two hours surrounding, and remote from home
Benefits
Eight Paid Holidays
Paid Time Off
Simple IRA
Relocation funds available for the right candidate
Flex scheduling
Financial support for approved certifications
QSEHRA Healthcare Program
Cell phone reimbursement
Mileage reimbursement
Quarterly Bonus
Company
Trust IT
Call the Baton Rouge IT support team at Trust I.T. for a no-fee, zero risk IT review.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase