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Lucid Motors · 3 months ago

Studio Associate

Roswell, GA

Full-time

Onsite

New Grad, Entry Level

Lucid Motors is a luxury electric vehicle manufacturer focused on delivering captivating and sustainable mobility solutions. They are seeking enthusiastic Studio Associates to provide exceptional customer interactions and support the studio team while promoting the Lucid brand.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Be a critical Lucid Ambassador; the first point of engagement guests will have with Lucid

Welcome guests in an engaging, courteous and sincere manner

Demonstrate excitement and create intrigue about Lucid products

Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning

Pipeline Management: Maintain and build a robust customer pipeline through disciplined practices

CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent and timely engagement

Conduct test drives and articulate desired points of interest ensuring an exceptional experience while driving Lucid vehicles

Competitive landscape: Take initiative to understand competitor models and packages in order to educate customer on why Lucid

Effectively communicate the benefits of Lucid products and being a member of the Lucid community

Gauge guests' requirements and interests to deliver a personalized and relevant interaction

Be responsible for lead capture and progression of guests through initial part of the Lucid journey

Manage and overcome customer challenges in a cordial and calm manner

Ensure all studio assets are presentable and consistent with the Lucid brand image

Keep a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively and offer improvement suggestions

Remain available for ad-hoc activities to improve studio operations and customer experiences

Support local marketing initiatives and events to build brand awareness

Maintain a continuing desire to learn and develop to progress your career with Lucid Motors

Assist with daily operations as needed

Qualification

Customer experienceCommunication skillsCRM toolsElectric vehicle knowledgeEmpathyCuriosityActive listeningReliability

Required

Completed, or working towards, Bachelor's degree or equivalent is preferred

Exceptional people skills including strong oral and written communication, empathy and active listening ability

Ability to deliver outstanding customer experiences in a fast paced and dynamic environment

Conscientious, responsible and reliable

Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape

Comfortable operating in ambiguous retail environment

Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation

Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire