Affinity Development Group ยท 3 months ago
Member Advocate I - Bilingual French
Minnehaha County, SD
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrAffinity Development Group is seeking a Member Advocate I who is bilingual in French and English. The role involves supporting the Member Advocate Center by providing excellent customer service, processing documents, and assisting with promotional calls for both members and dealers.
AdvertisingConsultingMarketing
Responsibilities
Train participating dealers on promotion processes and procedures
Answer incoming member and dealer promotion calls in a friendly, professional manner providing complete and accurate information for both French Canadian and English speaking members/dealers
Conduct outbound calls to both members and dealers in order to inform or obtain required information regarding promotions for both French Canadian and English speaking members/dealers
Conduct post-purchase promotional surveys with members
If member or dealer issues arise, assist with diplomacy in order to resolve the situation per company guidelines
Process incoming documents from members and dealers with a high degree of accuracy
Complete Price Verifications for Member transactions
Maintain detailed records of Dealer and Member communications in database
Attend department meetings and trainings
Assist with closing all aspects of the promotion following the conclusion of an event including, but not limited to obtaining paperwork from dealers and members
Work with other departments within the company that may impact any special event
Other administrative functions and assignments as assigned by management
Qualification
Required
High school diploma or GED
Strong customer service skills
Strong phone skills
Fluency in French and English required (Quebecois preferred)
Detailed oriented
Independent self starter with ability to prioritize workload
Organized with excellent follow through skills
Flexible with high degree of initiative
Positive attitude and team player
Service oriented with excellent interpersonal skills
MS Word, Excel, and Outlook essential
Accurate and efficient data entry skills
High ethical standards
Ability to make judgment calls based on company and department rules, guidelines and standards
Ability to multi-task and handle many different situations at one time under pressure
Preferred
Some Call center and office experience is preferred
Company
Affinity Development Group
Affinity Development Group is a marketing and advertising company providing consultancy, marketing, and operations services.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Murphy
Technical Writer
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