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ACCESS - Arab Community Center for Economic and Social Services · 3 months ago

Digital Deputy Director

Dearborn, MI

Full-time

Hybrid

Senior Level

5+ years exp

ACCESS - Arab Community Center for Economic and Social Services is seeking a Digital Deputy Director to oversee the department's operations and ensure alignment with strategic priorities. The role involves managing daily business functions, supervising staff, and collaborating on grant writing and fundraising efforts while maintaining high standards of quality and customer service.

EducationHealth CareNon ProfitSocial

Responsibilities

Work closely with Director to implement strategic priorities

Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner

Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff

Ensure staff are appropriately onboarded

Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs

Assist with writing of grants including gathering data and researching information where assigned

Work collaboratively with Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff

Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation

Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination

Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training

Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary

Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations

Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement

Review and approve monthly and annual quality assurance reporting

Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area

Build customer relationships, interpret customer needs and address escalated complaints or concerns

Maintain positive community and public relations image of the department and organization

Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners

Maintain currency in processes related to assigned area

Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed

Provide expert guidance to the department and agency related to research

Ensure each program is utilizing budget appropriately and more effectively

Speaking and appearing at all related events and outreach opportunities

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Qualification

Digital marketingGrant writingBudget managementLeadershipPublic speakingDigital transformationCustomer serviceTeam collaborationProblem solvingStrategic thinking

Required

Bachelor's degree

At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources

Advanced concepts, principles and practices of area policies and processes

Budget management, including creating and maintaining a budget

Work processes and tools within own area

Methods used to evaluate and monitor appropriate staffing levels

Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies

Quality assurance, customer service, and employee performance metrics

Developing and maintaining operations within a defined budget

Fundraising and grant writing for non-profit sector

Leadership to help shape and drive strategy

Strong public speaking skills and be able to manage, lead, and energize groups

Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Experience across digital channels, with proven success in expanding reach, engagement and conversion through thoughtful, data-informed campaigns

Experience leading Website and digital transformation initiatives

Own channel performance tied to reaching desired goals (ie increase digital donors, or members)

Establish, track, and analyze digital data, SEO and marketing metrics, delivering insights and actionable recommendations to continuously optimize performance

8+ years of experience in digital marketing, with demonstrated success managing digital channels and platforms (CMS, CRM, Marketing automation and Social)

Ability to partner with other functional areas to accomplish objectives

Ability to facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

Ability to maintain a positive attitude and to effectively communicate with staff, customers and funding agencies

Ability to maintain attention detail, while maintaining a big picture orientation

Ability to read, interpret, analyze and apply information from routine reports, customer and employee feedback

Ability to interpret and apply policies and identify and recommend changes as appropriate

Ability to maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities

Ability to communicate effectively, both orally and in writing

Ability to work independently as well as collaboratively within a team environment

Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner

Ability to establish and maintain effective working relationships at all levels of the organization

Ability to address needs in the community as they arise

Ability to think strategically, identifying and driving the research needs based on the needs of the community

Preferred

PH. D or master's degree preferred

Required Disciplines depending on the department placed: Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field

Company

ACCESS - Arab Community Center for Economic and Social Services

Our vision for ACCESS is to be an organization of people who are dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive, and fulfilling lives.

Founded in 1971

Dearborn, Michigan, USA

201-500 employees