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uBreakiFix · 3 months ago

Customer Service Electronics Specialist

Johnson City, TN

Full-time

Onsite

New Grad, Entry Level

$30K/yr - $45K/yr

uBreakiFix is a reputable electronic repair company that has been operating since 2009, with over 700 locations across the U.S., Puerto Rico, and Canada. They are seeking a Customer Service Electronics Specialist who will be responsible for diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction and promoting insurance policies for commission opportunities.

Consumer ElectronicsElectronicsEnterpriseFranchiseService Industry

Responsibilities

Inform customers of job status

Diagnose, troubleshoot and repair devices

Provide recommendations for problem resolution

Explain complex technical issues to customers in a non-technical, simple to understand manner

Provide repair and replacement estimates to customers

Ensure that all repairs meet or exceed Asurion/uBreakiFix quality standards

Greet customers in a friendly manner and maintain a positive work environment

Answer phone calls with a professional, courteous and friendly demeanor

Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Keep track of all devices and inventory while safeguarding all stock

Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

Maintain the cleanliness and professional appearance of the work space

Qualification

Electronics RepairCustomer ServiceTechnical Problem SolvingOrganizational SkillsFlexible HoursRetail ExperienceWritten CommunicationOral CommunicationWork Independently