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FourLeaf Federal Credit Union · 20 hours ago

Branch Manager - Roosevelt

Nassau County, NY

Full-time

Onsite

Mid, Senior Level

$82K/yr - $98K/yr

3+ years exp

FourLeaf Federal Credit Union is committed to providing exceptional member and employee experiences. The Branch Manager oversees all operations of the branch, ensuring alignment with corporate strategies while fostering a positive work environment and driving production results.

BankingCommunitiesFinanceFinancial ServicesInsuranceLendingMortgage

Responsibilities

Lead a dynamic team that embraces a culture of change, agility inclusiveness and innovation that will enable the team to align with the organization’s visions and strategic goals

Consistently demonstrates positive leadership attributes such as collaboration, effective communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence

Effectively engage with the team to support a positive environment, remove obstacles, and drive strong Employee Engagement (EOS) and Member Satisfaction (MSAT) results

Inspire teammates to enhance leadership abilities to build bench strength

Empower the supervisory team to contribute to the success of the branch

Build strong relationships with teammates and consistently work to create a positive, inclusive work environment

Collaborate with the supervisory team to effectively source, hire and onboard new employees as the primary front-line member experience provider

Transfer learning to the team through direct development or leveraging other training/development opportunities available

Lead the coaching and career development conversations with direct reports on a consistent basis and ensure that the same is in place for the supervisor’s direct reports

Partner with Retail Leadership and Human Resources to address needs or concerns related to staffing, employment decisions, talent management, training, performance management, disciplinary actions, compensation, payroll, etc

Identifies trends through daily observations and member surveys data to create and implement action plans to drive exceptional member experiences

Ability to de-escalate heightened member situations with emphasis on problem solving and service recovery. Provides support and guidance to supervisors to do the same

Work with the supervisory team to develop teammates to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representatives or business partners

Ensures that the team strengthens their ability to communicate with members to share knowledge and information

Oversee the management of the branch traffic flow with lobby management. This includes managing branch scheduling, lobby tracking, appointment assignments, and ensuring that the teller and drive-up traffic are managed

Collaborate with AVP of Retail, AVP of Business Banking and Sales and Service Sr. Manager to continuously develop a consultative sales approach for the team. Implement with the supervisory team

Works with the supervisory team to ensure that the team can effectively process transactions by utilizing FourLeaf systems in accordance with established policies and procedures

Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations

Provide direction and guidance in overseeing the supervisory team to make sound decisions and develop their direct reports

Participates in organizational initiatives representing Retail. This may include collaborations with other Branch Managers and Retail Leadership to create and deliver content for supervisory groups

Represents FourLeaf in the community through various affiliations

Liaison between members and different business areas to address risks, member complaints, issues, and concerns

Manage the day-to-day operations of the branch

Collaborate with the supervisory team in maintaining branch controls

Stays abreast and adheres to policies, procedures, and banking regulations

Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf

Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control

Partner with Retail Leadership, BSA/Compliance and Fraud to resolve any potential fraud/security concerns that are identified. Identify and report potential risks

Manage the overall success of the branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics

Collaborate with the supervisory team to create, implement, and manage strategies with the objective of deposit, lending, and income growth

Ensures that clear objectives are set for the branch and each employee; monitor progress and track results

Consistent analysis of branch production reports and activities to identify areas of opportunity

Supports promotions and business development efforts through in-branch contests, sales promotions, and marketing campaigns. Participates in community events and business organizations

Qualification

Financial services experienceCreditLending experienceLeadershipChange managementEmotional intelligenceDecision makingCommunication skillsRelationship buildingTime managementPC proficiencyWindows proficiencyInternet proficiencySupervisory skillsEmployee experience skillsMember experience skillsProblem resolutionCrisis management

Required

College Degree strongly preferred

3+ years of financial or equivalent sales and service experience

3-5 years of supervisory and leadership experience

3-5 years of credit or lending experience

Medallion Signature Guarantor within 3 months; FourLeaf Lending Product Certification within 6 to 12 months

National Mortgage Licensing System within 3 months; Obtain Notary License within 6 months

PC, Windows, and Internet proficiency

High emotional intelligence, decision-making, excellent communication, relationship building, change management, time management, supervisor employee and member experience skills