Onboarding Specialist jobs in United States
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Cvent ยท 3 months ago

Onboarding Specialist

positionMcLean, VA
timeFull-time
remoteOnsite
seniorityMid Level

Cvent is a leading meetings, events, and hospitality technology provider. The Onboarding Specialist will guide new customers in their use of the Cvent platform, ensuring they quickly realize value from the software and achieve their goals through tailored onboarding processes.

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Responsibilities

Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process
Initiate a successful customer journey by ensuring customers complete required product trainings
Host personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycle
Demonstrate detailed product knowledge when assisting customers both on the phone and via email
Drive platform adoption and offer best practice tips
Complete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experience
Lead re-onboarding for existing customers as needed

Qualification

Customer centricityCommunication skillsProblem de-escalationAttention to detailTechnical skillsTask prioritizationInterpersonal skillsTime management

Required

Bachelor's degree with strong academic credentials
Customer centricity and empathy - must be able to quickly understand customer needs
Experience working with frustrated customers and de-escalating urgent and high priority problems
Demonstrated flexibility and experience navigating environments with lots of ambiguity
A passion for leading and helping others and a blend of technical and interpersonal skills
Attention to detail, time management, and task prioritization skills
Excellent communication skills (verbal and written)

Company

Cvent

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Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
dateFounded in 1999
location
Sydney, New South Wales, AUS
people-size1001-5000 employees
web-link
https://ey.cvent.com/events/ey-foundry/event-summary-1da29c256933470b9b6e1baaf996fba2.aspx

Funding

Current Stage
Late Stage

Leadership Team

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Reggie Aggarwal
Founder & CEO
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Dan Lapus
Senior Vice President / Co-Founder
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Company data provided by crunchbase