Amazon · 2 weeks ago
Delivery Station Customer Service Assoc - FT (40 Hours) - DMP1 - Maple Grove, MN
Maple Grove, MN
Full-time
Onsite
New Grad, Entry Level
$21.45/hr - $21.45/hrAmazon is committed to being Earth’s most customer-centric company, and they are seeking a Full-Time Delivery Station Customer Service Associate. In this role, you will provide real-time support to improve customer experience and ensure timely delivery of packages while managing customer interactions with empathy and problem-solving skills.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience
Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines
Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions
Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures
Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed
Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity
Supporting affirmative action and respects diversity
Carrying, lifting, pushing and pulling up to 49 pounds
Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long
Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)
Qualification
Required
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Managing difficult customer situations while using empathy through phone and email
Responding promptly and prioritizing customer needs
Soliciting customer feedback to improve customer experience
Analyzing data
Using stories and experience to complement data
Willing to seek out and develop work flows and procedures
Looking for ways to improve and promote quality
Demonstrating accuracy and thoroughness while meeting established deadlines
Using Problem Solving skills to identify and resolve customer facing issues in a timely manner
Gathering and analyzing information skillfully to develop alternative solutions
Effectively communicating
Listening and getting clarification
Focusing on solving customer needs, maintaining confidentiality and following policies and procedures
Balancing team and individual responsibilities
Exhibiting objectivity and openness to others' views
Giving and receiving feedback
Contributing to building a positive team environment
Commitments to goals and objectives
Supporting team's efforts to succeed
Treating people with respect
Inspiring the trust of others
Supporting organizational values and goals with integrity
Supporting affirmative action and respects diversity
Carrying, lifting, pushing and pulling up to 49 pounds
Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long
Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)
Preferred
Bachelor Degree or equivalent work- related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase