AmeriSave Mortgage Corporation ยท 4 hours ago
Director of Contact Center Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $300K/yr
8+ years expAmeriSave Mortgage Corporation is a technology-forward mortgage lender committed to delivering exceptional customer experiences. They are seeking a Director of Contact Center Engineering to lead the design, development, and optimization of contact center platforms, focusing on architecting a modern, cloud-native contact center using CPaaS technologies.
BankingFinanceFinancial ServicesMortgage
Responsibilities
Architect & Build: Lead the engineering and deployment of a scalable, omnichannel contact center using CPaaS platforms
Technology Evaluation: Continuously assess CPaaS vendors and emerging technologies to identify best-in-class solutions for voice, chat, SMS, video, and AI-powered interactions
Performance Optimization: Define and monitor KPIs for agent performance, system uptime, call quality, and customer satisfaction
Integration Leadership: Oversee integration of contact center systems with CRM, LOS (e.g., BytePro), telephony (e.g., Asterisk), and analytics platforms
Compliance & Security: Ensure all systems meet regulatory and security standards, including mortgage compliance frameworks such as HMDA, TRID, RESPA, and ECOA
Team Leadership: Build and mentor a high-performing engineering team focused on contact center innovation and operational excellence
Stakeholder Collaboration: Partner with operations, product, and customer service teams to align technology with business goals
Qualification
Required
8+ years of experience in software engineering or contact center technology, with 3+ years in a leadership role
Proven experience building or scaling contact centers using CPaaS platforms
Strong understanding of telephony systems (e.g., SIP, Asterisk), CRM integrations, and customer engagement workflows
Familiarity with cloud platforms (AWS, Azure, GCP) and microservices architecture
Excellent communication, leadership, and cross-functional collaboration skills
Preferred
Experience with BytePro LOS and Asterisk telephony systems
Familiarity with mortgage compliance frameworks: HMDA, TRID, RESPA, ECOA
Experience with rules engines such as FICO Blaze Advisor, IBM Operational Decision Manager (ODM), or Red Hat Decision Manager
Experience in fintech, lending, or customer service automation
Contributions to open-source CPaaS or contact center technologies
Hands-on experience with leading CPaaS platforms, including: Twilio, Vonage, Microsoft Azure Communication Services, AWS Communication Developer Services, Infobip, MessageBird, IntelePeer, Bandwidth, Avaya CPaaS, Kandy (Skyvera), LINK Mobility Group, Alibaba Cloud CPaaS, Sinch, Webex Connect, 8x8 CPaaS
Benefits
401(k)
Dental insurance
Disability insurance
Employee discounts
Health insurance
Life insurance
Paid time off
12 paid holidays per year
Paid training
Referral program
Vision insurance
Referral bonuses
Company
AmeriSave Mortgage Corporation
AmeriSave Mortgage, NMLS ID #1168, is one of the largest privately owned online mortgage lenders in the country, with strong consumer direct, traditional retail and Third Party Origination (TPO) channels.
5001-10000 employees
H1B Sponsorship
AmeriSave Mortgage Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Magesh Sarma
Chief Information and Strategy Officer
Recent News
Business Insider South Africa
2022-04-22
Company data provided by crunchbase