Senior Staff Customer Success Manager (R3710) jobs in United States
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Shield AI · 1 day ago

Senior Staff Customer Success Manager (R3710)

positionWashington, DC
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$130K/yr - $200K/yr
date8+ years exp

Shield AI is a venture-backed deep-tech company focused on protecting service members and civilians with intelligent systems. They are seeking a Senior Staff Customer Success Manager to support Hivemind Enterprise Customers, ensuring customers achieve their desired outcomes through proactive engagement and relationship management.

Artificial Intelligence (AI)Autonomous VehiclesDronesMachine LearningNational Security

Responsibilities

Build and maintain strong relationships with customers
Act as the primary point of contact for customer onboarding, training, offboarding and renewals
Develop and implement customer success plans
Conduct regular reviews to ensure customers are achieving their goals
Collaborate with sales and product teams to address customer needs and feedback
Own and drive contract renewal
Collaborate with sales to expand revenue in a land and expand motion

Qualification

Customer success managementAccount managementProject managementRevenue renewalAIRobotics knowledgeStartup experienceDefense aviationDeveloper facing softwareCustomer support for new productsBuilding customer success teamsProject management certificationCustomer success certificationCommunicationProblem-solving skillsStrategic thinking

Required

Bachelor's degree in business, engineering, or a related field
8+ years of experience in customer success or account management
3+ years of experience working with large enterprise customers
Proven experience in revenue renewal and retention for multi-million-dollar contracts
Experience working in a startup environment
Excellent communication and project management skills
Strong problem-solving skills and the ability to think strategically
Ability to work in a fast-paced, dynamic environment

Preferred

Strong understanding of AI and robotics technology
Experience building and running a small customer success team at a startup
Familiarity with the defense aviation industry
Familiarity with developer facing software products
Certification in project management
Certification in customer success management
Experience in supporting customers for new products

Benefits

Bonus
Benefits
Equity
Temporary benefits package (applicable after 60 days of employment)

Company

Shield AI

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Glassdoor3.7
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Shield AI is a deep-tech company that focuses on developing AI-powered systems to enhance the safety of service members and civilians.
dateFounded in 2015
location
San Diego, California, USA
people-size1001-5000 employees
web-link
http://www.shield.ai

Funding

Current Stage
Late Stage
Total Funding
$1.31B
Key Investors
Hercules CapitalUS Innovative Technology FundSnowpoint Ventures
2025-03-06Series F· $240M
2023-12-29Debt Financing· $200M
2023-10-31Series F· $300M

Leadership Team

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Gary Steele
Chief Executive Officer
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Brandon Tseng
Co-Founder
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Recent News

Washington Technology
Two dozen corporate leadership moves to note as 2026 begins
2026-01-11
GlobeNewswire
Artificial Intelligence in Defense and Security Global Research Report 2025: Market to Reach $22.75 Billion by 2029 - Long-term Forecast to 2034
2026-01-07
Techmeme
A look at military tech startup Shield AI, recently valued at $5.6B, and its new CEO Gary Steele, who aims to grow annual revenue from $300M to $1B by 2028 (Jessica Mathews/Fortune)
2025-12-22
Company data provided by crunchbase