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Shakers · 6 hours ago

Microsoft 365 Migrations Specialist - French speaker (Microsoft via Shakers)

United States

Full-time

Remote

Mid Level

Shakers is a company within the Microsoft 365 Product Team, dedicated to providing exceptional technical support and advisory services to Microsoft 365 commercial customers globally. The Microsoft 365 Migrations Specialist will assist customers with their migration to Microsoft 365, ensuring a smooth transition while addressing their concerns and promoting additional Microsoft products.

Artificial Intelligence (AI)ConsultingFreelanceHuman ResourcesSoftwareVirtual Workforce

Responsibilities

Customer Interaction: Address customer concerns and queries providing exceptional support through various channels (phone, web, mail, chat), ensuring customer satisfaction and retention

Technical Expertise: Migrating to Microsoft 365 can be a significant change for customers. Whether the customer is encountering specific migration challenges or have general inquiries about Microsoft 365, you will employ your comprehensive knowledge and experience of migrations using 1st party tools and Microsoft 365 workloads to providing the best assistance possible and deliver a positive experience about Microsoft 365 products and support services

Product-Led Growth: Identify opportunities to promote additional Microsoft 365 workloads and subscriptions during customer interactions to increase customer engagement and adoption

Business Needs Assessment: Analyze customer business needs, convert them into actionable technical solutions and recommend appropriate Microsoft 365 tools and features to achieve those objectives

Product Usage and Limitations: Track customer insights on Microsoft 365 and Copilot usage and limitations precisely in internal tools

Customer Migration Experience: Guide customers through the migration process and ensure a seamless transition to Microsoft 365, from initial setup and migration of data to advanced usage ensuring seamless and productive experience

Feedback and Improvement: Collect and document customer feedback for product improvement and collaborate with internal teams for effective tracking and addressing product concerns

Cross-functional Collaboration: Work across different lines of business within Amplify to efficiently address and resolve Support tickets. While you will primarily focus on a specific business line, you may be called upon to handle tickets across different lines of businesses, both proactive and reactive. You will adapt to diverse payment models and the unique aspects of each business, all while upholding our commitment to exceptional customer service

Documentation: Maintain extraordinary case documentation in all internal tools and systems in a clean, precise and detailed manner

Ethics, Privacy, Security, and Compliance: At Microsoft, trust is paramount. Upholding Microsoft's security and privacy policies is essential, and ethical conduct is expected without exception. Ambassadors are required to rigorously follow internal case management procedures, meticulously document all interactions, escalate cases when necessary, and ensure strict compliance with our established protocols

Qualification

M365 administration1st party migration toolsMicrosoft Exchange hybridEmails migrationDocuments migrationFrench speakerRelevant certifications

Required

French speaker

Proficiency in M365 administration and 1st party migration tools

Experience with emails and documents migrations from 3rd party providers to M365

Experience with emails and documents migrations from on-premises environments to M365

Experience in managing Microsoft Exchange hybrid environments

Preferred

Relevant certifications such as Microsoft Certified: Exchange Online Support Engineer Specialty, Microsoft Certified: Messaging Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365: Administrator Expert, or similar are a plus