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Graco · 1 day ago

Automotive Key Account Manager

Michigan, United States

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $147K/yr

5+ years exp

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. The Key Account Manager will be responsible for driving profitable growth with key global accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.

ConstructionMachinery ManufacturingManufacturing

Comp. & Benefits

Responsibilities

Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty

Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs

Actively engage with clients to understand their business objectives, aligning our solutions to support their goals

Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration

Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions

Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients

Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI

Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets

Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience

Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs

Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly

Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts

Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics

Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus

Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes

Qualification

Key account managementSales strategy developmentClient relationship managementData analyticsCRM systemsAnalytical skillsCustomer service principlesCommunication skillsPresentation skillsCollaboration skillsProblem-solving skillsOrganizational skills