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LMCU · 5 hours ago

Float Personal Banking Advisor - Troy

Troy, MI

Full-time

Onsite

Mid Level

3+ years exp

Lake Michigan Credit Union (LMCU) is dedicated to providing a fulfilling career where contributions matter. They are seeking a Personal Banking Advisor who will serve as a financial consultant for both consumer and business clients, focusing on meeting financial needs, cross-selling products, and delivering exceptional service while building long-term relationships with members.

BankingFinanceFinancial ServicesNon Profit

Responsibilities

Promote strong member interactions by establishing trust and rapport with members, ensuring a personalized and consultative approach to addressing their financial needs

Educate and inform members on LMCU products and services that meet their financial goals, identifying opportunities to cross-sell relevant products, such as loans, credit cards, second mortgages, and other banking services

Demonstrate critical thinking and problem-solving skills to identify solutions that meet members' needs while mitigating risks to both LMCU and its members

Build relationships with members, ensuring high-quality service that encourages member retention and satisfaction

Resolve conflicts and de-escalate unfavorable situations, maintaining a high level of professionalism, empathy, and care in every interaction

Self-manage prioritization and organization of tasks, ensuring timely follow-ups and ensuring accuracy in all dealings with members

Ensure compliance with LMCU’s policies and regulatory requirements when processing financial transactions, managing sensitive member data, and maintaining security standards

Consult with both consumer and business members, demonstrating the ability to accurately process new consumer accounts, loans, credit cards, second mortgages, HSA or IRA accounts, and business account products

Actively contribute to branch goals by meeting individual sales and customer service targets, promoting LMCU products that meet the financial needs of members

Represent LMCU in the community by participating in sponsored events or on-site business employer group sessions, building brand awareness and promoting LMCU services

Identify opportunities to refer members to other LMCU departments, such as Mortgage, Wealth, Premier, Insurance, Treasury, and Commercial services, to enhance member satisfaction and branch growth

Mentor and coach peers recognizing opportunities to share best practices for referrals, product knowledge, and sales techniques

Actively participate in LMCU projects, initiatives, and culture, promoting core values such as PRIDE, I AM LMCU, and upholding LMCU’s service standards

Adapt to changing branch needs, maintaining composure and effectiveness in a dynamic work environment, and contributing to problem-solving when faced with new challenges

Assist in various aspects of branch operations as needed, including processing transactions, handling vault responsibilities, and taking on supervisor duties during Saturday shifts or other peak times

Qualification

Michigan Resident Producer LicenseNMLS RegistrationConsumerBusiness AccountsSales Target AchievementProblem-Solving SkillsInterpersonal SkillsCommunication SkillsAdaptability

Required

Three years to five years of similar or related experience, including preparatory experience

High school diploma or equivalent (required), with additional coursework or banking experience preferred

Michigan Resident Producer Credit Insurance License required for all Michigan-based employees. External candidates without current licensure must successfully complete the licensing examination and provide proof of certification within 90 days of hire

Ability to become registered through NMLS and achieve notary certification through the county

Strong interpersonal and communication skills to effectively engage with members and provide personalized financial solutions

In-depth knowledge of LMCU products and services, with the ability to process consumer and business accounts and loans accurately

Proven ability to meet sales targets and contribute to branch goals in a results-driven environment

Exceptional problem-solving and conflict resolution skills, with the ability to handle challenging situations calmly and professionally

Adaptability and a flexible approach to meeting changing needs and demands in the branch