GovCIO ยท 2 days ago
ServiceNow / ENT Tools Lead
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$155K/yr - $165K/yr
10+ years expGovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This role supports strategic digital transformation initiatives and ensures operational excellence in ServiceNow and related enterprise platforms used throughout the agency.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the technical lead and subject matter expert for the ServiceNow platform, ensuring alignment with USSS mission requirements
Provide system administration, enhancement, and configuration support for ServiceNow modules, including but not limited to Incident, Problem, Change, Request, Asset, CMDB, Knowledge, and Service Portal
Support integration and performance of enterprise monitoring and automation tools (e.g., SolarWinds, Splunk, Dynatrace, Tanium, SCCM)
Coordinate with USSS stakeholders to define business and functional requirements and translate them into technical solutions
Manage platform upgrades, patching cycles, and ensure compliance with cybersecurity policies and FedRAMP standards
Develop, maintain, and update workflows, reports, dashboards, and automated processes in ServiceNow
Collaborate with cross-functional IT teams to ensure interoperability and data integrity across enterprise tools
Assist in quality assurance (QA) efforts, including testing, validation, and user acceptance testing (UAT) for new releases and platform changes
Provide technical mentorship, documentation, and training for USSS personnel and junior administrators
Monitor platform health and service levels, and proactively address performance and availability issues
Qualification
Required
Bachelor's with 12+ years (or commensurate experience)
10+ years of experience in enterprise IT support with a focus on ServiceNow administration and configuration
5+ years of experience supporting or integrating enterprise tools (e.g., monitoring, endpoint management, automation platforms)
ServiceNow Certified System Administrator (CSA) required; Advanced certifications (CIS-ITSM, CIS-Discovery, CAD) highly preferred
Demonstrated experience implementing ServiceNow best practices in federal environments
Strong understanding of ITIL frameworks and enterprise ITSM/ITOM principles
Excellent communication skills with ability to convey complex technical information to non-technical stakeholders
US citizenship is required to acquire a Top Secret Clearance
Preferred
Experience working within a federal law enforcement or national security environment
Familiarity with NIST, FISMA, and other federal security and compliance frameworks
Experience in Agile, DevSecOps, or IT modernization projects in a federal context
Scripting experience with JavaScript, PowerShell, or Python for automation and integration
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Available to full-time employees
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
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