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SpaceX · 1 hour ago

Operations Engineer (Starlink Growth)

Hawthorne, CA

Full-time

Onsite

Entry, Mid Level

$95K/yr - $115K/yr

1+ years exp

SpaceX is a company focused on making human life on Mars possible through advanced technology. The Operations Engineer for Starlink Growth will lead initiatives to enhance customer experience and product quality, analyze data for performance metrics, and collaborate with various departments to ensure operational excellence.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation

Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve

Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services

Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)

Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting

Design and execute A/B tests to validate engagement and customer retention improvements

Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data

Document and train on customer retention dashboards and tools; assist with troubleshooting

Qualification

PythonSQLData analysisA/B testingQuantitative skillsCommunicationInterpersonal skillsProblem-solvingTeam collaboration

Required

Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field

1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital

1+ years of experience in Python, SQL, programming, or industrial project management

Must be available to work extended hours and weekends as needed

Willingness to travel to customer sites, other SpaceX locations, and events as needed

Preferred

Evidence of exceptional ability, especially within an ambiguous environment

Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience

Demonstrated success driving tangible impact/influencing within a broader organization

Excellent analytical skills (e.g., Python, SQL, R, Tableau, Power BI, Power Query, Looker, Microsoft Office applications, Excel modeling, database structures, or similar data manipulation tools etc.)

Strong written and verbal communication skills, particularly with senior business leaders

Extreme sense of urgency and ownership

Bias toward action and automation

Strong interpersonal skills (examples: leading a student organization or working successfully in teams)

Strong analytical and problem-solving skills with attention to detail

Ability to work cross-functionally with different groups and teams

Ability to work effectively in a dynamic environment with changing needs and requirements

Ability to work independently and in a team, take initiative, and communicate effectively