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R.L. Deppmann · 3 months ago

HVAC Customer Service Representative

Novi, MI

Full-time

Onsite

New Grad, Entry Level

R. L. Deppmann Company specializes in HVAC, plumbing, and industrial equipment, focusing on expert guidance and responsive service. The HVAC Customer Service Representative will support customers across multiple channels, solve technical issues, and ensure customer satisfaction while promoting products.

Heating Ventilation and Air Conditioning (HVAC)IndustrialIndustrial ManufacturingManufacturingSales

Responsibilities

Provide prompt, thorough and professional responses to our customers

Process customer orders, returns and follow-up with accuracy and efficiency

Recommend product solutions and alternatives to meet customer needs

Identify products and parts based on customer descriptions or issues

Troubleshoot issues or equipment problems and offer effective solutions

Serve as a knowledgeable resource for hydronic equipment and systems

Participate in ongoing training to enhance product, systems and customer service knowledge

Share expertise with customers and team members to foster growth and collaboration

Qualification

Technical background in HVACProficiency Microsoft OfficeInterpersonal skillsCommunication skillsDesire to learnDetail-orientedProblem-solvingTeam collaboration