Group 1001 · 2 weeks ago
Digital Workplace Technology Specialist
Waltham, MA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGroup 1001 is a consumer-centric, technology-driven family of insurance companies. They are seeking a skilled Digital Workplace Technology Specialist to provide end-to-end user support for critical leaders and business processes, ensuring excellent technology experiences for executives and business users.
FinanceFinancial ServicesInsurance
Responsibilities
Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business
Understand the unique needs and preferences of each executive and tailor support accordingly
Handle urgent requests promptly and professionally
Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience
Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary
Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations
Support mobile devices, iPhones, iPads including MDM’s, policies, etc
Ensure seamless integration of multiple technologies
Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.)
Troubleshoot application-related problems and provide timely solutions
Collaborate with IT teams to address any compatibility issues
Assist in setup and configuration of AV equipment, conference rooms, and day to day meeting requirements from our customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.)
Diagnose and resolve technical issues, perform routine remote and on-site maintenance for ensuring optimal performance and readiness of conference rooms
Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally
Provide remote support for executives and business users working from home or traveling
When necessary, offer on-site assistance for critical issues, hardware deployments and set-up as well as face to face support and triage
Educate executives and business users on security best practices
Ensure compliance with company policies and data protection regulations
Monitor and address any security vulnerabilities
Maintain accurate records of support requests, resolutions, and system configurations
Create user-friendly guides and tutorials for common tasks
Conduct training sessions for executives and business users as needed
Work closely with other IT teams (network, infrastructure, security) to resolve complex issues
Collaborate with vendors for hardware repairs and software licensing
Stay updated on industry trends, emerging technologies, and best practices
Propose enhancements to existing processes and tools
Qualification
Required
Strong technical background
Excellent communication skills
Ability to handle complex issues efficiently
Extensive experience in technical support, particularly with Windows and Microsoft Office, and MacOS
Ability to think on your feet
Deal with ambiguous situations
Provide quick solutions to problems
Understand personas
Develop a deep understanding of how clients operate
Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business
Understand the unique needs and preferences of each executive and tailor support accordingly
Handle urgent requests promptly and professionally
Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience
Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary
Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations
Support mobile devices, iPhones, iPads including MDM's, policies, etc
Ensure seamless integration of multiple technologies
Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.)
Troubleshoot application-related problems and provide timely solutions
Collaborate with IT teams to address any compatibility issues
Assist in setup and configuration of AV equipment, conference rooms, and day to day meeting requirements from customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.)
Diagnose and resolve technical issues, perform routine remote and on-site maintenance for ensuring optimal performance and readiness of conference rooms
Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally
Provide remote support for executives and business users working from home or traveling
When necessary, offer on-site assistance for critical issues, hardware deployments and set-up as well as face to face support and triage
Educate executives and business users on security best practices
Ensure compliance with company policies and data protection regulations
Monitor and address any security vulnerabilities
Maintain accurate records of support requests, resolutions, and system configurations
Create user-friendly guides and tutorials for common tasks
Conduct training sessions for executives and business users as needed
Work closely with other IT teams (network, infrastructure, security) to resolve complex issues
Collaborate with vendors for hardware repairs and software licensing
Stay updated on industry trends, emerging technologies, and best practices
Propose enhancements to existing processes and tools
Excellent critical thinking, problem-solving abilities and precise attention to detail
Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people
Ability to work independently and prioritize tasks effectively
Customer-focused mindset, strong passion for serving the customer
Comprehensive and broad knowledge of all aspects of IT solutions and services
Preferred
Bachelor's Degree in Computer Science, Information Technology, or related field (preferred not mandatory)
10 years of experience in technical support or desktop support roles
Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus
Familiarity with Zoom, Slack, and MS teams is a plus
Familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous
Benefits
Comprehensive health, dental, and vision insurance plan options
Basic and Supplemental Life Insurance
Short and Long-Term Disability
Employee Assistance Program
Wellness programs
401K plan, with matching contributions by the Company
Company
Group 1001
Group 1001 is a collective that empowers companies to create positive growth. Our insurance and annuities are easy to understand and accessible to all.
1001-5000 employees
H1B Sponsorship
Group 1001 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tony Marichal
VP of Annuity Operations
Mark McCallister
Chief Internal Auditor
Recent News
2025-08-08
2025-07-09
Coverager - Insurance news and insights
2024-12-04
Company data provided by crunchbase