Customer Success Manager (Support & Retention) jobs in United States
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Chargezoom · 2 months ago

Customer Success Manager (Support & Retention)

positionSalt Lake City, UT
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$70K/yr - $98K/yr
date2+ years exp

Chargezoom is a fast-growing SaaS fintech startup specializing in automated payment solutions. They are seeking a highly motivated and experienced Customer Success Manager to join their Retention Team, responsible for providing product support and engaging with customers to resolve issues and enhance their experience with the Chargezoom platform.

AccountingArtificial Intelligence (AI)BillingFinTechPayments

Responsibilities

Provide product support for customers after their first 90 days
Engage with users who are experiencing issues to help resolve
Educate clients on the Chargezoom platform features using GAAP best practices
Provide clients with platform demos for specific features that may solve a pain point
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or possible churn
Work proactively with customers who have decreased usage on the platform
Collaborate with Product and Engineering team on escalations

Qualification

Customer-facing experienceFreshDeskFreshChatCommunication skillsRelationship buildingEmpathyCoachabilityCollaboration skills

Required

+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Thoughtful verbal and written communication through a variety of channels
Passion for supporting customers and helping them achieve their goals
Experience working in FreshDesk and/or FreshChat or other Help Desk tool is required

Benefits

We offer ownership in the company through an ESOP program that is in the top 5% of all startups
We pay 100% of medical and dental insurance for you and your entire family
12 days of PTO in the first year, 19 days in year 2

Company

Chargezoom

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Chargezoom is a billing and integrated payments platform that automates the accounts receivable process with AI.
dateFounded in 2020
location
Irvine, California, USA
people-size51-200 employees
web-link
https://chargezoom.com

Funding

Current Stage
Growth Stage
Total Funding
$18M
Key Investors
KickstartPanoramic VenturesOkapi Venture Capital
2024-12-16Series A· $11.5M
2022-09-06Series A· $4.5M
2021-09-15Seed· $2M

Leadership Team

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Matt Dubois
Founder & CEO
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Recent News

Google Patent
System and method for the automated provision of transactional data
2025-02-07
Google Patent
System and method for omnidirectional syncing of payment data
2025-02-07
citybiz
Chargezoom Raises $11.5M Series A
2024-12-18
Company data provided by crunchbase