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McGraw Hill · 3 months ago

Enterprise Customer Success Representative (Northeast)

United States

Full-time

Remote

Mid Level

$75K/yr - $82K/yr

3+ years exp

McGraw Hill is an education innovation company that inspires learners around the world. They are seeking an Enterprise Customer Success Representative to support colleges and institutions, ensuring they achieve their goals with McGraw Hill's platforms and products. This role involves driving adoption, retention, and growth while serving as a trusted advisor to enterprise customers.

E-LearningEdTechEducationPublishing

Responsibilities

Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results

Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle

Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes

Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals

Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers

Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores

Qualification

Customer Success experienceEdTech experienceSalesforce proficiencyGainsight proficiencySalesLoft proficiencyAnalytical mindsetCommunication skillsProject management skillsRelationship buildingSelf-starter