Linnaeus ยท 3 months ago
Customer Service Representative Supervisor
Palos Hills, IL
Full-time
Onsite
Entry, Mid Level
$19/hr - $21/hr
2+ years expLinnaeus is seeking a highly experienced Client Service Professional to join their leadership team as Client Service Supervisor at VCA Worth Animal Hospital. The role involves overseeing client service operations, managing staff training and development, resolving client complaints, and ensuring efficient front office operations.
Health CareVeterinary
Responsibilities
Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and corrective action as appropriate
Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization
Assist Hospital Manager with day to day operations
Resolve informal client complaints, maintain and report on these issues to the hospital manager
Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
Coach employees and direct reports
Assist in the development and delivery of employee evaluations for the front desk with hospital manager
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
Handle communication of financial information to clients and doctors
Act as a liaison between front office and other department supervisors
Qualification
Required
Excellent knowledge of client service and communication center operations
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory skills
Self-starter and team player
Strong client service background
Ability to lift up to 40 pounds
2 years of supervisory experience required
Preferred
2 years of experience in the veterinary field preferred but not required
Benefits
Access to the people and financial resources of a large veterinary community.
Growth & leadership opportunities.
Career development programs.
Medical, dental & vision insurance.
Generous hospital pet discounts and product discounts (for up to 4 pets!).
Employer-paid life, long- and short-term disability insurance.
Paid vacation and sick time.
Paid parental leave.
401(k).
HSA / FSA.
Free mental health resources and wellness subscriptions (Headspace, Lyra).
Free exercise therapy program app download and membership (Hinge Health).
Referral bonuses.
Opportunities to give back through strong Shelter partnerships and VCA Charities.
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase