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Penumbra, Inc. · 1 day ago

IT Systems Engineer

Alameda, CA

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $162K/yr

10+ years exp

Penumbra, Inc. is a global healthcare company focused on innovative therapies. The IT Systems Engineer provides services to employees with IT issues, develops client systems solutions, and manages client systems and software life cycles while ensuring operational excellence.

Medical Device

H1B Sponsor Likely

Responsibilities

Lead endpoint-related development/implementation activities

Create and maintain all aspects of end user systems standardization strategy, including asset life cycles

Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO

Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.)

Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets

Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards

Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support

Automate software installation, configuration, and uninstallation activities and procedures

Document maintenance and troubleshooting procedures

Develop operations procedures and tools to improve operational efficiency and reliability for client systems

Integrate operational procedures and automation to improve consistent delivery

Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools

Manage Infrastructure Lab for client systems initiatives, including development and testing

Mentor Penumbra’s IT support staff

Maintain effective relationships with customers

Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered

Assist in refining strategy and overseeing client integration for acquisitions

Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services

Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures

Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company

Ensure other members of the department follow the QMS, regulations, standards, and procedures

Perform other work-related duties as assigned

Qualification

MDM toolsActive DirectoryScripting skillsEnd user supportApple Mac systemsWindows OSOffice 365Troubleshooting skillsVendor managementMedical device experienceCommunication skillsProblem solvingAttention to detail

Required

Bachelor's degree in Computer Science, Engineering, or a related field with 10+ years' experience providing enterprise level end user support, or an equivalent combination of education and experience

Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti-virus/anti-malware utilities

Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring

Advanced scripting and automation skills (e.g., PowerShell or Python, for cross-platform tasks)

Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity

Excellent oral, written, and interpersonal communication skills

Problem solving skills, resilience, ability to prioritize changing demands

High degree of accuracy and attention to detail

Proficiency with MS Word, Excel, and PowerPoint

Preferred

Relevant certification such as Jamf/Intune/EntraID/Azure administrators will be a PLUS

Medical device, pharmaceutical, biotech, or other regulated industry experience desired

Benefits

Medical

Dental

Vision

Life

AD&D

Short and long-term disability insurance

401(k) with employer match

An employee stock purchase plan

Paid parental leave

Eleven paid company holidays per year

A minimum of fifteen days of accrued vacation per year, which increases with tenure

Paid sick time in compliance with applicable law(s)

Company

Penumbra, Inc.

Glassdoor3.3

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies.

Founded in 2004

Alameda, CA, US

1001-5000 employees

http://www.penumbrainc.com

H1B Sponsorship

Penumbra, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (42)

2023 (46)

2022 (43)

2021 (36)

2020 (26)