Amazon Web Services (AWS) ยท 1 week ago
Principal Product Manager, Technical, Workspace, Amazon Connect
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$163K/yr - $282K/yr
7+ years expAmazon Web Services (AWS) is seeking a Principal Product Manager, Technical to own and drive Amazon Connect's workspace, a unified application interface for contact center agents and end-customers. The role involves defining product strategy, driving adoption, and integrating AI capabilities to enhance customer experiences.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Own the product strategy for Amazon Connect workspace serving contact center agents and end-customers, driving adoption across Amazon Connect customers. This includes development of agent and customer-facing applications that accelerate workspace adoption and usage
Define patterns and standards for application integration, enabling both Amazon teams and partners to build high-quality experiences within workspace
Drive the product strategy and execution for integrating Connect's AI capabilities into workspace, creating experiences where humans and AI agents work together effectively
Develop positioning and go-to-market strategies that accelerate user adoption
Build and grow relationships with strategic customers, serving as the primary escalation point and thought leader for workspace vision
Create mechanisms that scale quality and consistency as our applications continue to scale
Qualification
Required
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred
Experience with contact center or customer engagement applications
Track record of evolving applications through significant technological transitions
Deep expertise with modern technology architectures and patterns
Extensive knowledge of AWS services and cloud architecture
Background in human-AI interaction design or related fields
Benefits
Flexible work hours and arrangements
Knowledge-sharing
Mentorship
Other career-advancing resources
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
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