Oniverse · 5 months ago
Falconeri Client Advisor FT at its Hudson Yards, NY - F475 location
NEW YOK, NY, USA
Full-time
Onsite
Mid Level
$27/hr - $32/hr
3+ years expOniverse is the parent company of Falconeri, an Italian brand known for high-quality cashmere knitwear. They are seeking a Client Advisor to manage customer relationships, achieve sales goals, and maintain store standards while providing an exceptional shopping experience.
Retail
Responsibilities
Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
Supporting managers in maintaining the visual and housekeeping standards of the store
Able to successfully operate our POS system, send eod emails, opening and closing procedures
Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store
Qualification
Required
Eligibility to work in the US for any Employer
High School graduate or equivalent
Minimum 3+ years of experience in customer service and contemporary or luxury retail industry
Excellent verbal, written communication and sales skills, with a strong customer service orientation
Commitment, being self-motivated and goal oriented
Impeccable presentation and the ability to thrive in a demanding environment
Problem solving mindset
Ability to work a flexible schedule, including holidays and weekends
Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
This position requires proficiency in Chinese and Russian to provide effective customer service at Hudson Yards location
Preferred
Additional language proficiency may be preferred or required depending on the customer base of store location
Benefits
Health Benefits, including Medical, Dental and Vision
401K matching
Pet Insurance
Paid Time off and Sick Time
Parental Leave
Pre-Tax commuter benefits for transit and parking
Sign on Bonus
Referral bonus
Employee discount
Free uniform
Company
Oniverse
Oniverse, new name of Calzedonia Group, is an Italian multibrand company founded in 1986.
Verona, IT
10001+ employeesFunding
Current Stage
Late StageCompany data provided by crunchbase