Homewise Inc. · 1 month ago
Mortgage Loan Officer (English/Spanish Bilingual)
Santa Fe, NM
Full-time
Onsite
Entry, Mid Level
2+ years expHomewise Inc. is dedicated to helping individuals and families achieve their dream of homeownership. They are seeking a dedicated and customer-focused Mortgage Loan Officer who will assist mortgage loan applicants in securing affordable mortgages and provide exceptional customer service throughout the loan process.
MortgageNon ProfitReal Estate
Responsibilities
Initiate relationships with customers within 24 hours of referral. Coordinate the gathering, ordering, and copying of all necessary information, including income verification, asset verification, credit profile, and other supporting documentation to complete a loan application. This may include Title Binders, Appraisals, and Verifications of Employment
Review all information provided by the customer and evaluate the applicant’s financial situation to determine loan eligibility. Work with the Processor to review supporting documentation
Recommend appropriate loan structures to access the lowest cost funding sources while maximizing Homewise resources
Exercise judgment in recommending approval or denial of loan requests and deciding the best loan programs for customers
Inform all applicants of their credit decisions, rates, and terms. Where applicable, inform them of affordability based on credit analyses and/or resolution of credit problems
Promptly inform all relevant parties, including customers, Realtors, Home Selection Counselors, Real Estate Development staff, and others, of any change in the status of a customer’s qualification or application
Complete application, consumer loan disclosures, and customer checklist. Transfer client information to the Processor within 5 days of borrower assignment
Counsel customers with minor credit problems
Attend closings regularly to provide support to borrowers
Use Fannie Mae Desktop Underwriter, Calyx Point loan origination system, DocVelocity aka ICE DDA, STARS (Salesforce), and Microsoft Office to maintain various reports. Maintain organized files for easy research by others
Participate in setting team goals and objectives annually
Work closely with other internal departments to ensure best practices in customer service
Comply with all applicable regulations, policies, and procedures
Qualification
Required
Bilingual in English and Spanish: Due to the number of Spanish-speaking clients we serve, it is crucial that the Mortgage Loan Officer is fluent in both English and Spanish, both verbally and in writing
Customer Service: Extremely responsive to internal and external customer requests, exceeding customers' expectations. Abide by Homewise Inc. Customer Service Standards. Acts with empathy
Listening Skills: Listen to understand others' viewpoints. Anticipate customer needs and offer innovative solutions
Communication Skills: Clearly present issues, both orally and in writing
Flexibility and Adaptability: Adjust quickly to changing priorities and conditions. Cope effectively with complexity and change
Computer Skills: Competence in Microsoft Excel, Word, Outlook, Windows, and other software applications, including familiarity with Loan Origination Systems
Work Independently: Ability to work independently with little or no supervision
High Standards: Expect personal performance to be nothing short of the best
High school diploma or equivalent required
Minimum of two years' experience in mortgage lending or a related field is required
State of New Mexico Mortgage Loan Originator license
Ability to serve Spanish-speaking clients in Spanish required
Company
Homewise Inc.
We offer everything you need to buy a home in New Mexico, all under one roof—from free financial coaching and workshops to real estate services to affordable, fixed-rate mortgages.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9.05MKey Investors
Community Development Financial Institutions FundFederal Home Loan Bank of DallasJP Morgan Chase
2025-09-26Debt Financing· $0.92M
2024-10-23Grant· $3.36M
2024-08-22Grant· $0.19M
Leadership Team
Daniel Slavin
Chief Financial Officer
Elena Gonzales
Chief Operating Officer
Recent News
2025-09-19
Seattle TechFlash
2025-07-15
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