Amazon · 6 hours ago
Sr ServiceNow Application Development Engineer, Ops Tech Solutions
Austin, TX
Full-time
Onsite
Senior Level
$136K/yr - $183K/yr
5+ years expAmazon is seeking a Senior ServiceNow Application Development Engineer to join their OpsTech Solutions application development team. This role involves optimizing IT service delivery through the administration, maintenance, and development of the ServiceNow platform while collaborating with cross-functional teams to enhance customer service standards.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Perform technical administration and maintenance of ServiceNow IT Business Management
Partner with cross functional teams to build enhancements and integrations that scale
Create ServiceNow workflows and business rules for service improvements
Interface with ServiceNow for all operational requests / issues / planning
Lead ServiceNow release upgrades including technical and stakeholder management activities
Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes
Provide user training related to ServiceNow processes, policies and procedures
Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management
Qualification
Required
Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience
Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required
5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role
5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives
Preferred
5+ years experience in multiple areas of technology, including application administration, configuration, and/or data services
Proven experience Agile scrum/Kanban methodology
Experience with JavaScript, Perl or PHP is strongly preferred
Experience customizing or developing reports from data residing in relational databases
Experience with web service integrations using REST, SOAP, etc
ITIL Foundation certified or related experience preferred
ServiceNow full implementation cycle preferred
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase