Mass Markets · 3 months ago
Contact Center Client Services Manager
US-TX-Killeen
Full-time
Onsite
Mid Level
3+ years expMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients. They are seeking a Client Services Manager who will manage client expectations, ensure service delivery, and drive account growth while serving as the primary liaison between the BPO contact center and clients.
ConsultingInformation Technology
Responsibilities
Serve as the main point of contact for assigned client accounts
Ensure service delivery aligns with client expectations, SLAs, and KPIs
Conduct regular business reviews and performance presentations with clients
Collaborate with operations, QA, and training teams to resolve issues and implement improvements
Identify opportunities for account growth and upselling additional services
Manage client onboarding, transitions, and change requests
Monitor client satisfaction and proactively address concerns
Qualification
Required
Bachelor's Degree
3+ years of experience in client services or account management in a BPO or contact center
Strong relationship management and communication skills
Ability to analyze data and present insights to clients
Experience managing multiple client accounts simultaneously
Familiarity with CRM tools and reporting platforms
Preferred
Bachelor's degree in Business, Communications, or a related field
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase