Ilmor Engineering, Inc. · 4 months ago
Marine Field Service Supervisor
New Hudson, MI
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $100K/yr
8+ years expIlmor Engineering, Inc. is a company focused on providing exceptional customer experience in the marine industry. The Marine Field Service Supervisor leads a team to deliver technical support and warranty operations, ensuring high levels of customer satisfaction through effective communication and team management.
Industrial EngineeringManufacturingMechanical DesignMechanical Engineering
Responsibilities
Serve as the primary escalation point for complex technical and warranty cases
Provide advanced diagnostic support for Ilmor marine engines, drivetrains, and propulsion systems, both remotely and in the field
Interpret telematics data, diagnostic logs, and service reports to identify root causes of failures
Travel to customers, dealers, OEMs, and trade shows to conduct on-site training, deliver technical expertise, and build strong relationships
Support installations, troubleshoot issues, and provide hands-on assistance for OEM and dealer service technicians
Act as the key Ilmor contact across all levels of our OEM’s management teams, from engineering and production through warranty and executive leadership
Develop and deliver technical documentation, service bulletins, tools, and training materials
Measure and promote customer satisfaction while driving continuous improvement in service quality
Lead Ilmor’s '90 Days of Summer' program, ensuring timely dealer/customer support and driving customer satisfaction during the peak boating season
Manage a team of 3–4, including Field Service Technicians. Possibility of the Customer Support team growing to 8 technicians as our business continues to grow
Assign workload, set daily priorities, and ensure timely resolution of escalated cases
Promote a positive, collaborative, and accountable team culture
Provide coaching, training, and professional development; conduct performance evaluations and create development plans
Interact regularly across a wide internal team, including the Marine Engine Production Supervisor, Supply Chain Manager, Plant Manager and VP of the Marine group
Oversee the warranty process from claim submission through resolution, ensuring accuracy and compliance with policies
Review and approve goodwill, warranty, and service-related decisions within established guidelines
Monitor CRM systems to track cases, manage priorities, and ensure timely, accurate resolutions
Provide feedback and directions for improvements to current warranty software. Collaborate with the team to assist in shaping and testing future warranty platforms
Ensure empathetic, confident, and clear communication with customers throughout the warranty process
Collaborate with engineering, quality, and production teams to address recurring technical and warranty issues
Qualification
Required
8+ years engine technical support experience
Exceptional communication skills, both written and verbal
Able to travel domestically and/or internationally, often with very limited advanced notice
Preferred
USCG certification (desired)
Engineering background preferred
Benefits
Medical, Dental & Vision
401K: 3% Company Contribution, Roth 401K & Regular 401K offered
Work Polos, Hats, Travel/Trade Show gear: Provided
Work Shoe Allowance: Provided
Company celebrations, Family events, and BBQs!
Company
Ilmor Engineering, Inc.
Ilmor engineers and builds recreational marine engines and high-performance racing products.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Washington Technology
2025-10-15
2025-10-10
Company data provided by crunchbase