State Farm Agent · 4 months ago
Customer Service Manager - State Farm Agent Team Member
League City, TX
Full-time
Onsite
Mid, Senior Level
$60K/yr - $90K/yr
5+ years expState Farm Agent is a growth-oriented insurance agency seeking a Customer Service Manager to enhance customer experiences and support agency operations. The role involves overseeing the customer service team, implementing policies, and resolving customer inquiries while fostering a positive team environment.
Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Oversee the customer service team and daily operations
Develop and implement customer service policies and procedures
Handle escalated customer complaints and issues
Train and mentor customer service representatives
Qualification
Required
5+ years of experience in customer service, with 2+ years in a managerial role
Leadership and organizational skills
Communication and problem-solving abilities
Benefits
401(k) matching
Competitive salary
Paid time off
Company
State Farm Agent
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fawad Ahmad
SVP - Digital & Customer Experience and Chief Digital Officer
Recent News
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