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Hermès · 2 days ago

Senior Director - Client Development

New York, NY

Full-time

Onsite

Director/Executive

$173K/yr - $205K/yr

10+ years exp

Hermès is a family-owned luxury brand known for its commitment to craftsmanship and sustainability. The Senior Director of Client Development will oversee client development strategies across various product categories while collaborating with cross-functional teams to enhance client experiences and drive sales.

Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing

Responsibilities

Develop a client development strategy around our Women, Men and Lifestyle Universes by leveraging data insights, client development expert’s feedback as well as regional vice presidents and stores

Define client action plans with each client development expert as well as métier partners

Map our client journeys by segment/by métier to define a long-term client development strategy

Work closely with the Maison and Watch métiers experts to identify client opportunities, share best practices and ensure alignment on bespoke client experiences offered

Partner with Learning and Development team and Merchandising team to identify training opportunities and develop relevant selling ceremony and client experience modules

Identify client development gaps/opportunities and partner with cross-functional teams to develop the most appropriate solutions/services/experiences

Partner with the CRM team to identify clients for international events and accompany directly or indirectly these clients during these events

Establish strong client relationships that allow for continuity and ongoing representation

Work closely with the Client Experience team to define the animations calendar as well as create elevated and bespoke client experiences

Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated

Qualification

Client development strategySales experienceData analyticsLeadership skillsCommunication skillsMulti-taskingOrganizational skillsSelf-starterFlexibility

Required

10+ years in sales experience

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Elevated leadership and communication skills

Even tempered with ability to continuously multi-task

Self-starter and able to work independently

Flexible with schedule changes to accommodate needs of the business

Preferred

College degree preferred

Company

Hermès

Glassdoor4.0

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Founded in 1837

Saint-honoré, Rhone-Alpes, FRA

10001+ employees