Senior Program Manager, Alexa Enterprise Support jobs in United States
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Amazon · 2 weeks ago

Senior Program Manager, Alexa Enterprise Support

positionSeattle, WA
timeFull-time
remoteOnsite
senioritySenior Level
money$104K/yr - $185K/yr
date5+ years exp

Amazon is seeking a Senior Program Manager for Alexa Enterprise Support to lead critical initiatives that impact revenue growth and customer success for its smart property platform. The role involves establishing and managing deployment strategies for enterprise customers, ensuring exceptional deployment success rates, and coordinating support during installation phases.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Own and develop end-to-end deployment program strategy, processes, and SLAs for enterprise ASP customers
Coordinate real-time deployment support with AES Support Engineers during critical installation phases
Build repeatable deployment processes for high-volume customers deploying 1000+ devices per property
Manage cross-functional relationships with internal teams and enterprise customers throughout deployment lifecycle
Proactively identify and mitigate deployment risks before they impact customer timelines or satisfaction
Drive deployment success metrics including first-attempt success rate and customer satisfaction scores
Reduce average deployment timelines through proactive program management and process optimization
Minimize revenue recognition delays caused by deployment issues across growing enterprise customer base
Document deployment procedures and train backup program managers to ensure scalable knowledge transfer
Establish and track key performance metrics related to deployment completion rates and customer escalations

Qualification

Program managementProcess improvementData analysisCross-functional collaborationCommunication skills

Required

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

Equity
Sign-on payments
Medical
Financial
Other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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